Technical Support Management

Leena Mahurkar

B-***, Ashoka Tower, Kulup wadi Rd, *********@*****.*** Borivali (E), Mumbai – 400066 *************@*****.*** +91-982******* /+(91-888*******

Objective Seeking a challenging position in the Internet Marketing that will utilize my qualifications and knowledge.

Education:

PRINCE 2 Foundation & Practitioner Certification (Dec 2015)

MCA from, University of Mumbai (2011)

M.Sc. in (Mathematics), University of Mumbai (2002)

Work Experience:

I. Employer : HCL- Bserve, Hyderabad

Client : Deputed to Google India.(Ad Exchange)

Position : Lead Executive (October 2014 – till the date)

Responsibilities:

Pulled out the data from 3rd party ad servers.

Upload 3rd party data on XRM.

Match the 3rd party data with ADX data through XRM.

If any discrepancy arises then informed onshore campaign manager.

Provide root-cause analysis for discrepancy.

Perform Data Integrity which involves troubleshooting and optimization in order to solve discrepancies between AdExchange and 3rd party ad serves.

Handle the queries of the client through g-cases.

Additionally working as a publisher queue manager. Route the lost cases to the correct queue with proper response.

Update daily trackers for Publisher queue & g-case.

Send the status update mail to the higher management.

Interact with other process & internal team members, if needed.

Provide training to the new team member.

Document the update related to process if any.

II. Employer : HCL- Bserve, Hyderabad

Client : Deputed to Google India.(YOUTUBE)

Position : Lead Executive (February 2013 – October 2014)

Responsibilities:

Knowledge of different ad type which run on YouTube : Masthead, Masthead Lite, Video Masthead, Mobile Video MH, In-stream, VAST, In-video etc.

QA the provided assets as per specification.

Trafficked the request as per clients requirement using the tool XFP(advance version of DFP)

Perform Live check for CPD campaigns.

Escalate with client & technical team if any issue persist.

Knowledge of date targeting & time targeting.

QA peer’s request.

Fill different QA, pre-live & post live trackers for ads.

Run the query to generate the report as per requirement.

Provide the screenshots of live ads using MediaTrust.

Solve the team’s problem regarding request.

Manage the queue using G-cases/Northstar.

Assigned the cases to other team members.(Queue Management)

Communicate with the client through Hangout or video call.

Attend training on new features if any.

III.Employer: Zedo Pvt India Ltd, Andheri

Client : Ikoo, Dubai’s Largest Ad Network

Position: Ad Ops Executive /Technical Support(March 2012 – February 2013)

Responsibilities:

Creating campaigns on daily basis as per IO.

QA the creative.

QA the campaigns.

If any issue persist then contact to the client through mail/chat.

Grab Screen shots for the creative which are live on sites.

Generate Campaign performance report.

Generate report of expired campaigns.

Interact with the concern team if any discrepancy arise.

IV.Employer: Zedo Pvt India Ltd, Andheri

Client : HDFC Bank, Fifth Largest Bank in India

Position: Ad Trafficker/Technical Support Executive(December 2009 – March 2012)

Responsibilities:

Strong experience in Trafficking on zedo ad server.

Campaign creation as instructed by higher authority.

Every day reporting of live campaigns.

Knowledge of different ad type as:

Standard Banner, Impression Tracker/Click Tracker, Flash Banner, Popup/Pop Under, Rich media, Text Link & Slider etc.

Knowledge of 3rd party Ad tags like Doubleclick, eyeblaster etc.

Knowledge of Macros & cache busting.

Knowledge of Profile targeting(Activity & Demographic), Keyword Targeting, Behavior Targeting, Geo Targeting, Day/Time targeting, Date targeting.

Handle campaigns for 3rd party websites.

Upload the creative for website.

Site Tagging, Post-Click Tagging.

Testing of creative.

Test the functionality of the code.

Solve the technical issues, if any.

Interaction with Onshore team regarding management of client account.

Generate the MIS

Analysis the traffic.

Solve any issue persists between 3rd party vender & client.

Suggest new idea to generate more traffic on website.

Sound Knowledge of Webtrends & Google Analytic to analysis the traffic.

Sound Knowledge Of Yahoo APT .

V.Employer: Zedo Pvt India Ltd, Andheri

Client: HDFC Bank, Fifth Largest Bank in India

Position: Onsite Ad Trafficker Executive (October 2008 – December 2009)

Responsibilities:

Strong experience in Trafficking on zedo ad server.

Campaign creation as instructed by higher authority.

Every day reporting of live campaigns.

Knowledge of different ad type as:

Standard Banner, Impression Tracker/Click Tracker, Flash Banner, Popup/Pop Under, Text Link & Slider etc.

Knowledge of 3rd party Ad tags like DoubleClick, eyeblaster etc.

Knowledge of Profile targeting(Activity & Demographic), Keyword Targeting, Behavior Targeting, Geo Targeting, Day/Time targeting, Date targeting.

Upload the creative for website.

Site Tagging, Post-Click Tagging.

Test the creative.

Test the functionality of the code.

Interaction with Onshore team regarding management of client account.

Generate the MIS

Analysis the traffic.

VI.Employer: Zedo Pvt India Ltd, Andheri

Position: Ad Trafficker Executive (January 2008 – October 2008)

Responsibilities:

Open a new ticket using Salesforce.com

Send customer initial response.

Perform trafficking request.

Send reply to the customer.

Closed the ticket.

Send a mail if any issue arise across the request.

Key Skills:

IT skills:

Operating System : MS Windows 2000, Windows XP, Windows 7

Programming Languages: C/ C++, Core JAVA, JSP, Servlet

Web Technology: HTML, JavaScript, PHP,CSS, Flash

Database Query Language : SQL, MySQL

Software Testing : Professional Diploma in Software Testing from Spear Tech Solution, Mumbai

Manual Testing : SDLC, Quality Management, Verification & Validation, Testing Methods, Test Planning & Test Reporting, System Testing, Defect Tracking & Reporting, Risk Analysis, Configuration Management, Client Server Architecture.

Automation Testing Tools : Oracle 8 SQL, Winrunner, Q.T.P., Testdirector

Ad Server:

Zedo, Yahoo APT(Sound Knowledge), XFP, Ad Exchange.

Analytics Tool:

Google Analytic & Web trends

Other strengths:

Good presentation and interpersonal skills.

Ability to lead a team.

Ability to work in collaboration.

Quick learner.

Take initiative.

Employment History:

February 2013 – till the date, working as Lead Executive at HCL, Hyderabad

January 2008 – February 2013, worked as Ad ops executive at Zedo Pvt India, Andheri (E)

December 2002 – January 2008, worked as Mathematics lecturer in Junior & degree college.

Other Projects:

Written & execute test cases for Payroll Software as a part of course project.

Working on live project for Megavision on online permit application for the city of Methuen, MA.

Done exploratory testing since no SRS was provided.

Written and executed test cases

Defect reporting and writing test summary report.

Designed Active Ad Management System using JAVA as frontend & MYSQL as backend which gives details counts about the ads which are active on the server.

Achievement:

Completed 9th Half Standard Chartered Mumbai Marathon 2012 in 2 hrs & 48 min.

Attended National Himalaya Trekking- Dalhousie-2012-13 by group YAHI.

Attended National Trekking Expenditure – Goa -2013-14 by group YAHI.

Completed Airtel Hyderabad 5k Marathon 2014 in 50 min.

Attended National Mountain Biking Expedition 2015- Jalori Pass by group YAHI.

Successfully completed Doubleclick studio certification for YouTube Masthead.

Successfully completed Doubleclick Ad Exchange certification for Basics & Query Tool.

Contact this candidate