Manager Customer Service

FARRELL NIXDORF

**** ****** ******** ********, ** 37066

678-***-**** *******.*******@*******.***

Logistics/Supply Chain Leader

Corporate SVP / VP Site Leader General Manager Regional VP Regional Director / Director

An accomplished and transformational leader with over 25 years of diverse global experience, crafting and implementing successful Logistics and Supply Chain strategies to improve operations, control costs, and drive revenue and profits. Superb analytical skills, with the ability to identify and manage key opportunities and immediate priorities, while formulating plans to anticipate and address mid-term and long-term issues. An outstanding servant leader, known for building, training and motivating high-performing teams to achieve aggressive goals. Consistently exceeds established metrics of success through thoughtful business planning and integrated value chain implementation – linking supply chain performance to organization success.

CORE COMPETENCIES

Leadership Development • Supply Chain Management • Integrated Logistics • Team Building

Process Improvement • Communication Skills • Customer Service • Cost Reduction

Strategic Planning • Transportation • Distribution • Financial Analysis • Budgeting

Training • HR Management • Maintenance Management • Forecasting

Load Planning/Optimization • Contract Negotiations

Inventory Control • Materials Management

ENVIRONMENTS

Single-site Distribution • Multiple-site distribution • Manufacturing • Operations

INDUSTRIES SERVED

Tobacco • Food • Construction • Consumer Goods • Retail

TECHNICAL PROFICIENCIES

Microsoft Office Suite • Manhattan WMS • SAP • AS400

SELECTED ACCOMPLISHMENTS

Earned Lean Six Sigma Black Belt and ISO 9000 Certifications.

Awarded the safest Distribution Center in the network over the last three years.

Turned around struggling Distribution Center operations into successful operations.

Opened several Distribution Center operations from the ground up – Greenfield.

Increased employee town hall survey results every year while improving performances and meeting or beating budgets.

PROFESSIONAL SKILLS

GLOBAL LEADERSHIP DEVELOPMENT / SERVANT LEADERSHIP

Agile problem-solver. Talented at quickly defining issues and focusing team efforts under demanding circumstances where top performance is expected.

Decreases operating expenses through organizing resources, reviewing all vendor contracts, and streamlining operating processes and systems.

Highly experienced establishing priorities, meeting critical deadlines, and coordinating functions that are vital in achieving company objectives.

Experienced in developing and administering budgets and initiating cost controls to achieve consistent profit potential.

Identifies, develops, and leverages existing talent to support growth through the talent planning process.

Leads and mentors team members to advancement and promotions.

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LOGISTICS STRATEGY, TACTICAL ACTION PLANS & PROGRAMS

Develops overall business strategies and action plans for the in- and outbound transportation.

Leverages the use of private fleet versus common carriers to ensure logistical practices are advantageous and cost effective via financial analysis.

Provides strategic and tactical logistics leadership, logistics governance, expert advice, training and technical logistics assistance to all levels and operations.

Aligns logistics operations networks and processes with goals and corporate objectives.

Conceives, develops and implements cost-optimizing logistics programs to achieve, extend, and maintain a contribution to the success of all business units.

SUPPLY CHAIN OPERATIONS LEADERSHIP

Extensive experience in the design, implementation, and transformation of end-to-end Supply Chain Organizations

Develops and applies Supply Chain frameworks and tools across Supply Chain functions (i.e. logistics, procurement, sales and operations planning, network and inventory optimization, transportation and warehouse management).

Enhances capabilities across the enterprise to achieve broad business objectives including reduction of cost, continuous improvement in quality, serviceability, and cash management.

Directly manages complex negotiations with suppliers that require a detailed strategic plan and have a direct correlation with Company’s operational goals.

CONTINUOUS IMPROVEMENT / METRICS DEVELOPMENT & MANAGEMENT

Establishes performance benchmarks in relevant processes and KPI's and creates and participates in best practice sharing teams in order to create ideas for continuous improvement for logistics and supply chain operations.

Collaborates with senior internal stakeholders to align short-term business priorities and long-term initiatives based on product demands, captures performance metrics and management control points for processes, and tracks key metrics at the department level.

Increases operational performance through improved resource management, training, and increased capacity.

RELEVANT EXPERIENCE

TRACTOR SUPPLY CO. 2009 – 2016

A large retail chain of 1,488 stores that offers products for home improvement, agriculture, lawn and garden maintenance, livestock, equine and pet care.

General Manager (Braselton, GA / Hagerstown, MD / Franklin, KY)

Hired as DC Supervisor, promoted to DC Operations Manager, promoted to Regional Transportation Manager, promoted to Assistant General Manager, and then promoted to General Manager.

Added a 350,000 sq. ft. building to the established 500,000 facility in Hagerstown, MD while increasing the hourly and management staff from 240 to 485 people. Transferred to the 850,000 sq. ft. e-comm facility in Franklin, KY as the GM.

Increased the weekly store count serviced out of Hagerstown from 235 to 471.

Established Ecomm and Omni Channel Business Channels at the DC’s.

Created and implemented the LMS (Labor Management System) and PIP (Performance Improvement Plan) process for the DC network, reducing cost and improving productivity.

Considered the point person for testing all new DC processes and assisting other DC’s in the network with conversions to WMS and process improvements.

Managed transportation and on-time deliveries for store growth in Braselton, GA.

Realigned delivery schedules to reduce costs, improve profitability and maximize efficiencies.

Improved carrier relations and on-time deliveries through the roll-out of standardized work processes and measurable service metrics.

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GREENE PROPERTIES 2006 – 2009

A Design/Build company specializing in the construction of entrance and amenity areas for subdivisions.

General Manager/Senior Construction Manager

Executed overall management and construction of multi-scale projects to meet deadlines, budget and customer satisfaction metrics. Projects include amenity areas, clubhouses, pool houses, swimming pools, tennis courts, monuments, fountains, landscaping, and water parks.

Monitored P&L, customer relations, materials pricing and labor costs.

Certified and hired sub-contractors, establishing project schedules, project progress monitoring, work standard evaluations and inspections.

CONTRACT PROJECT MANAGEMENT POSITIONS 2004 – 2006

MASTERBRAND CABINETS, Regional Operational Manager / General Manager

KENCO LOGISTICS SERVICES, Business Development Manager

MAYTAG 2002 – 2004

A home and commercial appliance brand owned by Whirlpool Corporation, with over $4.7 Billion in annual revenues.

Regional Logistics Manager (Atlanta, GA & Newton, IA)

Hired as a DC General Manager and promoted to Regional Manager within eight months. Managed day-to-day operations of four regional distribution centers and seven (union & non-union) factory distribution centers totaling 3.5 million sq. ft., which were a mix of company owned and third party contract facilities.

Managed the start-up and staffing of three of the 750,000 to 1 million sq. ft. DC’s.

Managed and led 425 employees and managers, whose duties included transportation, distribution, inventory planning, customer service, and order consolidation.

Prepared and facilitated annual budgetary process for each location totaling $39M in operating costs and $120M in transportation costs.

LANE LIMITED BRITISH AMERICA TOBACCO 1995 – 2002

The second largest global tobacco company by market share, with operations in over 180 markets.

General Manager (Atlanta, GA & Sparta, NC)

Managed day-to-day operations of 150,000 sq. ft. main, retail and wholesale, distribution center and five company owned and third party contract regional distribution centers.

Managed start-up of the main DC in Sparta along with the relocations of four regional DC’s.

Managed, hired and trained 44 employees and regional managers who were responsible for inventory control and cycle counting programs.

Developed and maintained effective warehouse layouts that resulted in maximized efficiencies and workflow.

EDUCATION

WAKE FOREST UNIVERSITY 2001

Masters of Business Administration

International Focus

OXFORD UNIVERSITY ST. PETER’S COLLEGE, England 2000

International Studies Summer Program – European Economics

CLAYTON STATE COLLEGE 1995

Bachelor of Science, Business Administration (Marketing)

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