Technical Support Sales
Resume:
Cristian Vergara
**** *******, ********, **, *** 1W4
acuvic@r.postjobfree.com
PROFESSIONAL SUMMARY
Hard worker with nine years of experience, focused into the IT consulting area providing strategic and technical guidance of Microsoft Solutions for customers from different industries, including public and private sectors.
I have a strong technical background in all the components of the Microsoft Infrastructure platform, including cloud computing solutions.
I am an individual who loves to innovate and have exceptional verbal and written communications skills that enables to make decisions collaboratively and build deep client relationships.
I am ready to take new challenges, looking to lead customer’s transformation to cloud based architectures and bring all my experience and knowledge to accomplish great goals.
Competences: Leadership, Teamwork, Customer oriented, Problem solving
LinkedIn Profile: https://ca.linkedin.com/in/cristianvergara
EDUCATION
Bachelor of Science, Major Systems and Information Sciences 10/2002 – 08/2008
Army Polytechnic School
Certifications:
MCP, MOS Microsoft Office 365 Specialist, MCITP - Lync Server Administrator 2010, MCITP - Virtualization Administrator, MCITP - Enterprise Administrator, MCITP - Enterprise Messaging Administrator 2010, MCSA - Windows Server 2012, MCSE - Server Infrastructure, MCSE - Messaging, MCSE – Communication,
MCT – Microsoft Certified Trainer, ITIL Foundation Certificate in IT Service Management, LPI - Linux Professional Institute Linux System Administrator Program
Technical Skills
Server and client operating systems (Windows Server 2016/2012/2008 - Windows 10/8/7)
Public, Private and Hybrid Cloud Technologies (Office 365, Microsoft Azure, System Center)
Enterprise infrastructure (AD, ADFS, Exchange, Lync, Skype For Business, SQL, SharePoint)
Virtualization technologies (Servers and Applications)
Linux Servers RHEL, SLES, Ubuntu, CentOS
Core Infrastructure (Storage Networking, IIS, PKI, IT Security, AD RMS, VPN )
Frameworks ITIL, MSF, MOF, PMBok and agile methodologies use
Languages: English, French, Spanish
WORK EXPERIENCE
Cloud Architect – Negotium Technologies 12/2015 – Present
www.negotium.com
Responsibilities:
Analyze business needs and propose innovative IT solutions
Design and deployment of Microsoft's solutions based on client’s needs
Follow up on project's technical goals and best practices
Provide pre sales support and research for new technology trends
Results:
Achieved MCSE: Communication certification
Lync Intermediate Consultant - ThinkTel 11/2015 – 12/2015
www.thinktel.ca
Responsibilities:
System architecture definition, including Lync server / Skype for Business, Exchange Server, Office 365, networking, and required 3rd party products.
Implementation of software related to Microsoft environments
Full end to end testing of customer environments before project close out
Lead engagements and workshops that involve UC business strategy, assessments, visioning workshops and strategy development.
Results:
Successfully deployed Skype for Business in high availability
Cloud Architect – Business IT 03/2013 – 08/2015
www.grupobusiness.it
Responsibilities:
Provide guidance to customers about moving workloads to the cloud
Lead technical discussions and provide advisory to clients and sales teams
Architecture of cloud and on premise Microsoft solutions including IaaS/PaaS/SaaS in hybrid environments
Couching and supervision of 12 IT Consultants in different levels
Contribute to innovation leading the Architecture Committee
Provide effort estimates to sales team and contribute to proposal’s elaboration
Analyze solutions and identity risk related to architecture and implementation
Speaker for national and international events
Results:
Awarded as Microsoft’s Partner of the year for 2014 and 2015
Successfully leaded and deployed the project considered for the award in 2014
Started the Cloud unit in 2013, 650% growth of unit until August 2015
Transitioned more than 250.000 mailboxes from other platforms to Office 365
Successfully adopted SCRUM in the planning, design and deployment of projects
IT Consultant/ IT Architect - Intergrupo 09/2007 – 03/2013
www.intergrupo.com
Responsibilities:
Gather business requirements and translate them into IT Solutions
Provide advisory and verify the accomplishment of project s technical goals
100% Resolution rate of cases managed at third level technical support
Couching and guidance of 16 consultants from different levels
Design, lead and deploy Microsoft s Technology solutions based on best practices
Results:
Successfully leaded and deployed more than 200 projects
Awarded as Microsoft’s Partner of the year from 2009 to 2013
Worked with MCS international member’s team in an enterprise scale environment project involving AD, PKI, Exchange and SQL Server technologies
Achieved all MCITP certifications and MCT
Technician - Expertech 01/2007 – 08/2007
www.expertechs.net
Responsibilities:
Deploy Linux RHEL, McAfee and CheckPoint hardware and software solutions
Solved 100% of cases at first level technical support
Results:
Successfully deployed network and security solutions in different companies
Managed the Linux solutions department for 2 months
REFERENCES
References available upon request
Contact this candidate