Manager Customer Service
Resume:
David Strange MBA PHR
Shelbyville, KY 40065 *******@*****.*** Cell 859-***-****
HR Manager
Seeking to use my knowledge and experience in an HR department to become a value added business partner
Driven to build great employee relationships: “If people know they can get an honest answer from you every time, they jump on board and make the company a success.”
13 years experience in Human Resources in a management role leading 8 employees serving up to 1100 employees. Enjoy the challenges of solving human resources issues, especially negotiating with union leadership. Highly qualified trainer with teaching background. Creates accountability through documentation and systems audits. Builds a team environment, Owns the final decision and implements. MBA. PHR Certification. Six Sigma Green Belt certified.
Core Competencies:
Employee and Labor Relations
HRIS Systems
EEOC/Unemployment Claim Management
State and Federal Regulatory Compliance
Mergers and Integrations
Performance Management
Mentoring and Career Coaching
Training and Development
Affirmative Action Planning and Tracking
Talent Manager / Succession Planning
Collective Bargaining
Union Avoidance Strategies and Campaigns
CAREER & ACCOMPLISHMENTS
HR Manager 1
Charter Communications November 2015 – May 2015
Manage HR team of 8 (2 Generalists, 2 Recruiters, and 2 Coordinators). Acted as HR Manager and Director during HR Director search. Oversee recruiting efforts from job posting to hire. Develop relationships with local community based organizations and agencies to find the best talent available. Schedule and maintain advertising efforts and budget for the sake of recruiting.
ACCOMPLISHMENTS
Drove recruiting pipeline from not filling hiring classes to overstaffing classes up to 3 weeks prior to start.
Maintain logs for FCC EEO reporting per FCC regulations.
Utilize six sigma concepts to streamline recruiting and hiring efforts.
Develop intricate tracking spreadsheets to follow and maintain FCC compliance and source tracking.
Deliver new hire training presentations regarding Employee benefits.
HR Manager
Club Chef, LLC Aug 2011 – Sept 2015
Develop a detailed training program focusing on the manufacturing industry. Handle employee relations issues. Facilitate union avoidance plans. Handle unemployment claims and hearings, worker’s comp claims, and all employee investigations. Instruct management on proper procedures in dealing with employees. Supervise up to 12 direct reports (3 HR (two exempt and one hourly), 4 security guards, and 5 housekeepers).
ACCOMPLISHMENTS
Led a Six Sigma Green Belt project to standardize the methodology of training and course development corporate wide.
Opened a new facility from scratch in 3 months. Set up safety and PPE programs, rewrote handbook, staffed the facility using direct hire and temporary labor, implemented a new payroll system.
Administrated new training database custom developed for Castellini Group of Companies. Named super user for course development software and database.
Redesigned training room from a storage room/office to a professional training area with multi-media capability.
Implemented 2 payroll systems in 2 years.
Reduced time and office supply dollars spent on the application process by transitioning from paper applications to online job posting and applications.
Practice Administrator Jan 2010 – Jul 2011
Center for Metabolic and Bariatric Surgery / The Metabolic Weight Loss Center
Supervise 30 employees in a medical private practice. Create job descriptions for the purpose of performance evaluations and recruiting. Handle personnel issues on all levels of the company. Perform Human Resource and Accounting duties including preparing the budget and profit and loss reports, performance reviews, compensation for new and existing employees, developing and managing all benefits, etc.
HR Generalist Nov 2003 – Dec 2008
HMS Host, Cincinnati-Northern Kentucky Airport, KY (HQ Bethesda MD)
Served in HR Manager role +2 years (July 2006-Dec 2008). Managed 1 HR Specialist and 2 HR Clerks serving 500 employees providing food & beverage services and retail sales at airports, toll plazas and malls. Directed all HR functions and problem solving: personnel issues, compensation and benefits issues. Trained managers and associates. Communicated Policies and Procedures and created accountability systems. Handled union grievances and negotiations. Solved problems for employees, ensuring top performance.
ACCOMPLISHMENTS
Ended 2006 with a recruitment credit on the P&L of $46 by using free advertising, free job fairs, and free online postings, as well as disputing some old invoices and receiving credit (previous year spent $60k).
Decreased employee turnover by 52% (183% to 87%) in the food and beverage sector by centralizing hire authority to 2 individuals, creating greater understanding and “warmth” between management and employees, restarting the employee referral program, visiting all units several times a week, and improving the award program for customer service scores, employee of the week, and store contests.
Beat our competitors to the better employees by streamlining the hiring process, cutting hire time in half.
Eliminated inconsistencies in the attendance policy by creating accountability through a documentation process and auditing attendance regularly. This validated the policy and decreased union grievances.
Saved 15% ($1500 annually) on uniform costs by implementing documented controls over the uniform inventory and ordering process.
Coordinated the move of 70 union employees to other positions upon closure of 8 units closed, keeping senior associates employed and avoiding grievances.
Developed strong relationships with CBOs, increasing CBO contacts from 0 to 8 in first year.
Increased applicant flow by 25% by negotiating TV commercial contract with Insight Communications, to run 1200 commercial over 6-months. Renegotiated for 2400 commercials over 24 months.
Created and presented a training program at the YMCA to increase job seekers knowledge of interviewing.
EDUCATION
Master of Business Administration (MBA), Human Resources, 2008
Liberty University, Lynchburg VA
Member, Society for Human Resource Management, 2006-Present
Bachelor of Science, Bible & Youth Ministries, 2001
Pensacola Christian College, Pensacola FL
Interests and Volunteer Work
Youth Pastor, Alexandria’s First Baptist Church, Jan 2008-May 2015
Sunday School Leader, Alexandria’s First Baptist Church, 2004-2007
Director and Coach, Upwards League Basketball
Mission trips, Coordinator and Participant
Teach classes for community based organizations (Cincy Cooks, YWCA)
Head Church volunteer group for Action Ministries
Play sports, sports collectibles
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