Customer Service Data Entry

C 260-***-**** *************@*****.***

SUMMARY

I am a skilled, service-oriented individual with over 35 years of experience in various professional environments. Previously, I held a senior position with an international shipping company. I have spent the last 10 years working in the medical industry as a Data Entry Specialist. I hold an Associate of Arts Degree in Business Management.

KNOWLEDGE, SKILLS & ABILITIES

•Highly experienced in data entry & exceedingly proficient with 10 key

•Skilled in Microsoft Office and various web-based applications

•Solid communication skills; both verbal and written

•Excellent time management skills, specifically regarding meeting deadlines

•Strong organizational skills and diligence to follow-up

•Handles tasks with accuracy and efficiency

EXPERIENCE

Professional Medical Billing Fort Wayne, IN

Data Entry Specialist May 2005- Mar 2016

•Worked in the Insurance Verification Department

•Utilized 10 key, typing 9,000 keystrokes per hour with a 1.2% error rate

•Entered demographics and charges for office base clients, and kept all information secure

•Utilized medical management software, Medfm

•Continuously met deadlines for end of month reports

•Worked both independently (remotely) and collaboratively with a team (in office)

BAX Global Fort Wayne, IN

Senior Inbound Ops. Clerk Dec 1998- Jun 2003

•Checked in all inbound freight & keyed International/Domestic Airbills for outbound freight

•Sorted and manifested deliveries for drivers

•Maintained daily reports and forms

KOHLS Dept. Store Fort Wayne, IN

Various Positions Jun 1996 - Jun1998

•General duties including: running the cash register, stocking shelves, customer service, and receiving inbound merchandise for store placement

NORWEST Bank Fort Wayne, IN

Data Control Clerk Jun 1993 – May 1996

•Reconciled and balanced batches of incoming checks from surrounding branches

Lincoln Life Insurance Fort Wayne, IN

Various Positions Oct 1981-Feb 1990

•Prepared source data for computer entry by compiling and sorting information and establishing entry priorities

•Processed customer and account source documents by reviewing data for deficiencies

•Maintained and inventoried supplies, sorted mail for employees, and answered/transferred calls

•Performed customer service in the Annuities Department

EDUCATION & TRAINING

International Business College Fort Wayne, IN

Associate of Arts- Business Management

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