Office Customer Service

Rama Iyer

C-***, Priyamvadha CHS, Vaithara Nagar, Mulund(W), Mumbai 400080

Contact No. 9930756142e-mail: *.*******@*****.***

Professional Objective

Seek job in professional organisation where I can display my skills. I have good communication skills and requisite experience as a Secretary.

Summary

A detail minded individual combining strong interpersonal and communication skills.

Committed to professionalism; highly organized, work under strict deadline schedules with attention to detail.

Consistently surpasses the goals assigned.

Work effectively independently and in team environments.

Experience in efficiently coordinating with people independently and in team.

Able to learn, unlearn and relearn new methodologies with minimal guidance.

Maintain confidentially.

Work Experience

Current Assignment

Currently working with the Essar Group, Mumbai Corporate Office (August 2007 till date)

Presently working as Secretary reporting to the President, International Finance since May, 2013

Have been working as Secretary, reporting to various CEOs & Directors of Essar Power Ltd., since August 2007 – April, 2013.

Planning & scheduling all power project & business meetings of CEO.

Planning & co-ordination with Power Project EPC group for all review & monitoring meetings at Corporate office as well as Project site.

Responsible for co-ordination of foreign official’s visits to India & scheduling review meetings with CEO & Project officials at Mumbai & site as well.

Responsible for arranging documents for Visas for foreign visits of CEO and all project officials from Corporate Office.

Briefing CEO on progress review reports received from EPC, Consultants, Major Vendor’s including BTG updating & keeping records of all project reports.

Assist CEO to review & accord approvals through SAP all major purchases for the Power Project.

All Secretarial work, travel plans, up keeping office records, maintaining confidentiality documents for smooth and effective functioning of office.

Previous Assignments

“Intelenet Global Services Ltd.” (HDFC Bank Group*) – April’ 04 – September’ 06

Worked as Senior Customer Service Executive.

* Standard Life Health Care process is one which deals with medical insurance.

Work involved scrutinizing the policy details.

Handling claims & claim related correspondence.

Payments to the various institutions / hospitals/ medical practitioners.

Making necessary correspondences including customers at UK.

Maintained high quality on the targets efficiently.

“US Marines Shipping (India) Ltd.” July’ 99 – April’ 04

Worked as Administrative Assistant to the Directors.

Responsible for business & confidential correspondences.

Co-ordination with branch offices.

Planning and scheduling meetings.

Preparing Itinerary and other travel arrangements/concierge for the Directors.

Participating in conferences.

Preparing quotation and tenders at times.

“Binani Industries Ltd.”- July’97 – July’ 99.

Worked as Personal Assistant to the Vice-Chairman cum Managing Director.

Highly challenging &responsible job, which I diligently carried out with utmost confidence.

Individually handled all personal and official correspondence.

E-mails, fax, maintaining all personal accounts and cash for the Vice-Chairman’s office,

Official and personal itinerary of the Vice-Chairman.

Handling and finalizing purchases for the office.

Co-ordination with all branch offices.

Confidential work related with the Corporate office, issuing appointment letters, fixing up meeting, participating in conferences, booking hotel for conferences, making arrangements / accommodation for outstation executives and management of guest houses, maintaining all records/ data, updating the company guidelines.

“Powerica Ltd.” Corporate office at Mumbai – September’ 92 – July’ 97

Worked as Executive Assistant to the Chairman.

Totally handled all personal & confidential papers.

Co-ordination with branch offices.

Planning & scheduling meetings.

Travel arrangements for the Chairman.

Participating in conferences.

Occasionally preparing quotations, handled tenders.

Accumulated and tabulated data, which was purely computerized.

“JS Group & Fisher Rosemount” April’ 91 -September’ 92.

Worked as Secretary to General Manager (Administration)

Responsible for complete Secretarial duties, such as business correspondence, preparing minutes of meeting, travel arrangements and all office establishment works.

Trainings attended

Time Management

Communication Skills

Personal effectiveness & productivity

Education

Bachelor of Commerce (Bombay University – 1989)

Diploma in Computer Applications from Apple Industries Ltd. (affiliated with UK) - 1991.

Have experience of working in MS Office – Windows, Excel, Internet etc.

Personal Details

Date of Birth 10th March, 1969

Nationality Indian

Personal Strengths

Positive, self confident, sincere&work diligently. Possess good communication skills,handle public interactions with pleasantness and ease.

Interest Sports, Reading, Travelling

Languages KnownEnglish, Hindi, Marathi, Tamil

Rama Iyer

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