Customer Service Professional Experience
Resume:
MARY QUIJANO
**** **** **. ***.* Bellflower, CA. 90706
***********@******.***
OBJECTIVE
Qualified leader with 10+yrs. in customer service, warranty & claims, new accounts, and supervising experience. Seeking a profession where I can delegate my skills with the potential to grow, and the opportunity to expand into a higher learning.
PROFESSIONAL EXPERIENCE
United Pacific Industries, Inc.
Customer Service to Office Supervisor
Long Beach, CA
August 2006 - January 2016
Answered high volume calls, assisted with customer inquiries, provided detailed account information, managed a heavy flow of order entry, scheduled to meet order deadlines, reviewed back order and new product reports, and maintained 20+ accounts.
Analyzed and processed warranties, mis-ship errors, entry mistakes, problematic claims, and researched product discrepancies. Comminicated with freight companies to resolve shipping corrections, prepared claim documents to outside sources, reconciled complaints, trouble shoot product failure, and examine defect returns. Performed accounting analysis to verify overstock return allowances.
Documented potential account leads, processed credit applications, verfied business references, and determined credit terms. Presented detailed correspondence and worked closely with assigned sales reps. Compiled new account information into database and prepared professional documents to new dealer.
Supervised a team of 5 customer service reps. Correspoded to all incoming fax and emails, delegated work assignments, implemented new weekly tasks, and performed special projects. Interviewed and trained new employees. Attended business show events out of state.
SKILLS
Pertain a high level of organizational skills with the ability to multitask and handle complex responsibilities.
Possess a keen attention to detail.
Excellent written, verbal, and interpersonal communication skills.
ACHIEVEMENTS
Compiled and analyzed product defect information to prepare monthly reports and annual financial statements in compliance with accepted policies and procedures to the company and factory manufacturers.
Provided outstanding customer service techniques and maintained customer relations.
REFERENCE
Name : Joe Balandran
Address : Bellflower, CA
Phone No. : 562-***-****
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