Customer Service High School

Objective:

Passionate and committed Human Services graduate dedicated to the welfare and growth of families and adolescents through case management, a community agency, or a group home environment.

Qualification Highlights:

Outstanding Communication Skills

Unquestionable Integrity

Highly Self-Motived

Exceptional Time Management

Adept at:

Active Listening

Critical Thinking

Interviewing

Teaching

Conflict Resolution

Team Collaboration and Negotiation

Advocacy

MS Office proficient (Word, Excel, PowerPoint, and Access)

Experienced in parent mentoring, family counseling, teaching, and fundraising

Professional Experience:

360 Youth Services/Cornerstone Group Home/Boys- Lisle, IL. January 2015-Present Behavior Specialists

Assisted clients, individually and in groups, which consisted of life skills, leadership and cultural diversity

Supervised recreational and community outings

Transported clients to jobs, outings and appointments.

Responsible for incident reports, case, log and group notes on all clients

Supported clients with behavior management and crisis intervention

Sequel Youth Services /Northern Illinois Academy – Aurora, IL. Jul. 2015 - Nov. 2015 Residential Counselor

To provide general supervision of our residents

Teach appropriate daily living and social skills, implement the daily schedule and assist with behavior management and crisis intervention

Supervise group and recreational activities, write reports, and oversee all aspects of daily living for the residents

Project H.E.L.P. –Naperville, IL. September 2013- Present

Intern, Parent Mentor

Successfully counseled many parents and family members on coping strategies and skills resulting in vastly improved daily familial interactions, greatly decreasing daily stressors

Effectively and efficiently conduct daily intake and risk assessments for families struggling with parenting issues to provide management staff with a comprehensive overview of client needs and disposition

Collaborate with family and child psychologists at monthly meetings to address issues that our family clients are experiencing

Implement individual and family quarterly goals to grow more effective parenting skills

Connect families to community resources for needed services

Attend parenting workshops to keep abreast of new information and skills offered

National Louis University-Lisle, IL. December 2013- Present

Facilities Assistant

Highly skilled in customer service duties, including; answering phones, filing, assisting with school events, and updating campus boards

Resolve student and faculty inquiries and complaints in a polite and efficient manner resulting in an increase in overall satisfaction for the University

Strong organizational and planning skills used in completing multiple tasks on time

Provide a warm and welcoming environment for all faculty and staff

Proficiently work with up-to-date computer applications

Community Service:

St. Elizabeth Seton Church- Naperville, IL. September 2001-Present

Volunteer, Religious Education Teacher

Developed and implemented creative class material for small groups of children aged 8-15 for religious education discussions

Coordinate large group events such as retreats, food drives, homeless shelter jobs and summer bible camp field trips

Trained and certified in “Protecting Gods Children”

Naperville Central High School September 2010- April 2013

Volunteer, College and Career Assistant

Served as a liaison to improve communication between students and college representatives

Collaborated with College and Career Director to coach and supervise high school students in career assessments

Naperville Central High School September 2011-Feburary 2012

Volunteer - Senior Party Co-Chairman October 2013-April 2014

Responsible for maintaining a tight budget and supplying food to over 1,000 students and their parents

Worked diligently with community restaurants and vendors to procure donations for the event

Coordinated scheduling for restaurants and parent volunteers to ensure all deliveries and pick-ups ran smoothly and accurately

Training:

Crisis Intervention

Peer Listener

Human Growth and Development

Crisis Prevention Institute (CPI)

CPR certified

Therapeutic Crisis Intervention (TCI)

Domestic Violence

DSM V

Cultural Competence

Education:

B.A. Human Services National Louis University – Lisle, IL 2014

Honors and Awards:

Awarded ‘Student Worker of the Year’ National Louis University, Lisle, IL May 2014

Professional Affiliations:

National Organization of Human Services April 2014-present

American Counseling Association October 2014-present

Contact this candidate