Technical support representative

Cedric Blaylock

SKILLS

A+ Certified Technician Hardware/Software

Windows Operating System Configuration Management, & Maintenance

End User Support

Android/IOS Operating System Administration and Support

Gothic Landscape

Customer Service Technician / November 2015 - April 2016

oImproved network performance removing junk traffic using firewalls, spam filters, & replacing outdated antivirus programs from Norton to AVG Ultimate

oBacked up data & upgraded operating systems from WIN7 to WIN10

oAt times of heavy work flow I assisted in answering & scheduling customer meetings

Shari s Cafe

Server / November 2014 - August 2015

oCommitted to quality guest service, food & beverage knowledge

oWas able to work calmly and effectively under varying degrees of busyness

oMet productivity standards and completed work using time efficiently

Beaverton Hispanic Center

Technical Support / December 2013 March 2014

oRefurbished donated PC s while creating a functional ESL/SSL classroom network

oReimaged such Linux based computers to Windows 7 OS

oPreformed necessary improvements and upgrades of antivirus & MS Office products

Money Active Recording Studios

Technician/ May 2010 - June 2013

oInspected gear for damage and wear, at times substituting equipment during sessions

oMaintanence and repair of electronics ex: microphones, amps, cables

oEnsured that our tool shop was properly stocked with replacement parts, placing orders when rquired

Sprint/Nextel, (Tier 3)

Business Wireless Technical Support

June 2007 - September 2009

oSupported mobile products including Aircards/Android/IOS/BB/ & Nextel devices

oProvided functional information on product use via telephone & LogMeIn Rescue

oMaintained detailed documentation of interactions, and solutions/Submitting network tickets to engineers when devices we re without proper signal

oCommunicated calmly to customers while reasearching current issue and creating resolve

Henderson, NV • 89011 • CELL 971-***-**** • E-MAIL **********@*****.***

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