Customer Service Administrative Assistant

Donna Tidrow **** Chasteen Lane Barnhart, MO ***** 314-***-****

*********@***.***

I am seeking a position as a Customer Service/Data Entry Representative. I believe my experience as a Customer Service Representative and an Administrative Assistant at a previous employer will prove to be of great value to your company. I work well with others and have many years in assisting individuals in a cooperative and courteous manner.

25+ years in Customer Service

Intermediate proficiency in Microsoft Office, AS400,

JDE and other data entry programs.

Strong team player.

Effective time management and organizational skills.

Advanced data entry skills with equal attention to speed and accuracy.

Experience:

Estes Express Fenton, MO Customer Care

December 2014 to October 2015

Answer high volume of incoming calls from customers and drivers. Assist customers with request for new business, tracking their shipment and addressing any concerns they may have. Assist drivers with issues concerning deliveries and pick ups.

Artur Express St. Louis, MO Customer Care

May 2012 to Oct. 2014

Answer incoming calls from customers to assist them with the tracking of their shipment. Enter new shipment requests received via fax. Process various reports as requested by supervisor as needed.

Rug Doctor LP Fenton, MO Administrative Assistant

Oct. 1998-July 2011

Assist Shipping Supervisor with daily duties of department. Answer incoming calls,update daily shipment boards,process bills of ladings. Process various weekly, montly and quarterly reports.

Rug Doctor LP Fenton, MO Customer Care Representative

Oct. 1987 –Sept. 1998

Answer incoming calls from customers to assist them with requests for parts/equipment/cleaning solution orders. Process reports of missing equipment. Address their concerns with any items on backorder. Process monthly and quarterly reports.

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