Management Information Technology
Resume:
Amy Kong
*******@*******.***
Education
BSc Hons Information Technology – Multimedia University Malaysia Major: Information Technology Management, Graduated Aug 2007 Qualification Summary
ITIL v3 Foundation, ITIL v3 Intermediate Operational Support and Analysis MS Excel Advanced, MS Excel Intermediate
Sun Java Programming
Additional Skills
Fluent spoken and written English and Bahasa Malaysia. Able to speak fairly in Cantonese, Hokkien and Mandarin.
Highly motivated, excellent communication skills.
Able to work in team or individually as work requires. Interest in learning and easily adapts to environment. Selected experiences
Operations Process Analyst - T-systems {2011} – {2014} Analyze and identify delays in order fulfillment to provide practical suggestions and solutions based on ITIL best guides and practices combined with feedbacks from various teams.
Relate burning issues from Operations to Central and Management teams. Update Operations teams on changes for processes from central and management team. Ensure that changes are implemented with follow through. Collaboration with colleagues from various teams and departments to meet objectives and goals to meet SLA.
Adapt to changing environment - tools and processes. Capacity Planner Analyst - T-systems, {2009} - {2011} Storage capacity utilization monitoring and forecasting for BNR, NAS, and SAN infrastructure.
Consolidate various reports into dashboard for management meetings. Work closely with PMO, PM, Site Designer and Capacity Planner for Storage related projects for project updates to customer regularly. Address queries and issues to the right person for the right solution or information in a timely manner.
Data migration preparation for NAS and SAN storage. Basic configuration and scripts (CISCO for port configuration, HDS and HP EVA for SAN, Netapp script for NAS)
Helpdesk Engineer - IBM, {2008} - {2009}
Basic troubleshooting on network, application, and account management issues for APAC region.
Installation and/or removal of software remotely using Tivoli push/pull. Assist and advise on required information to Tier 2 and Tier 3 support teams for quick resolve.
Escalate & route unresolved call tickets as incidents/situations to relevant support teams, and work
together to restore normal IT service operations as quickly as possible. Encrypt disk for data backup and recovery using PGP. Guide, assist and mentor new joiners.
Voluntary works
Bayou City Art Festival - Black Dress party
Usher/ signing in of guests; distribute goodie bags when guests are leaving Checking and matching art with description for art event, answering calls and taking messages
Hermann Park
Weeding and picking up trash around Japanese garden Admin work - inserting, stamping, sealing letters to be mailed out; updating chemical list inventory for OSHA law compliancy; file sorting for office move Memorial Park
Raking leaves, picking up trash, clear gravel from wooden patio Soil running/biking trail
T-shirts and goodie bags distribution for annual Park Run and Golf Tournament event
Sort previous years’ event t-shirts according to sizes for sale; distribute food after the run
Houston Public Library
Shred old and confidential documents
Assist with moving and rearranging stationery
Validate car parking tickets
Sort books to be returned to bookshelves
Pack books to be discarded into boxes for jumbo sale/ given away to orphanages Theatre under the Stars
Walk children to their buses
Help kids with craft activities before musical performance
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