Windows Administrator Position
Resume:
Andre’ R. Smith
Huntsville, AL 35824
E-mail: *****************@*****.***
Objective
Seeking position with a company that would allow me to use my educational skills, offer professional development and growth potential to further build upon my training and experience to benefit the employer and advance my career.
Skills
Citrix Presentation Server, Citrix Administrator, XenApp, Remedy Administrator, Dameware NT, Windows VISTA, Windows XP, Window 7, Windows Server 2003/2008, Altiris Deployment Solutions, Active Directory, Active Client, Microsoft Exchange, Visual Basic, Microsoft Office 2007 Suite, Lotus Notes, TCP/IP, PKI (CAC card) software for digital signature capability, Altiris Ticketing System, Disk Imaging, Thin Client Computing, Remote Desktop, Windows XP Embedded, US Army Gold Disk security scanning software, Windows 7 Deployment, Blackberry configuration, BES Server Administrator, SharePoint 2010, Server patching and security updates, Search Engine Optimization, Web Analytic tools, Web programming and HTML, VPN, Citrix Secure Gateway, Patch Management, antivirus scans, perform penetration tests and vulnerability assessments using EyeRetina vulnerability scanner, Defense Information Systems Agency (DISA) Gold Disk, the Security Content Automation Protocol (SCAP) Compliance Checker, Digital sender, Print Queue Management, Army Gold Master/Universal Gold Master, VMware, Zero Client, SCCM.
Work History
Vykin Corporation, Inc.
Client System Administrator (Bagram Air Base) in Bagram, Afghanistan / CTSS III (11-30-15 – Present) (455th Expeditionary Communications Squadron) – United States Air Force
Assist in the enterprise level deployment of Windows 7, Support, troubleshoot and resolve software/hardware conflicts/problems on Win 7 workstations, Isolate and resolve complex hardware and software problems involving the application, operating system, hardware, communications infrastructure, or any combination thereof. Creates NIPR user accounts, Deletes user accounts upon departure from theater. Assists users in troubleshooting and correcting automation problems related to network connectivity issues.
Addresses ticket issues, primarily Tier 2 issues logged in the Remedy ticketing system, Image NIPR & SIPR) desktop and laptop systems to support US Air Force baseline standards, responsible for loading and supporting required system software including: Microsoft Office 2010, additional products in the Microsoft suite of software, test applications, coordinate efforts with NetMan, Comm Focal Point, Cybersecurity, and NetOps personnel to resolve Incident Requests.
Assist Team members to define problems, design solutions, and test and implement software within a Windows environment. Perform all of the Systems Administrator duties and integrate new technologies into new and existing systems. Assist with patching workstations and servers.
U.S. Army Space and Missile Defense Command/ARSTRAT – (12-20-10 –11-28-15)
(IT Specialist)
Provide Technical Support for the USASMDC/ARSTRAT (CIO/G6 Office); military, civilian and contracted employees.
Prepare request for Thin Client/Zero Client deployment and distribute newly imaged machines to users.
Maintain Altiris Deployment Console and ensure file management for future follow-up terminal support. Ensure inquiries concerning hardware/software are resolved. Develop and enhance systems to improve connect time and accommodate traffic volume. Provide assistance to current/potential users to minimize disruptions.
Manage and monitor daily operation of network/system assets. Responsible for network design and operation with a minimum of down time and system problems. Ensure operation, system security and data integrity. Analyze system performance and failure. Install/configure systems and application software. Recommend implementation procedures for systems and network change packages. Implement programs utilizing available software and applications. Evaluate procedures for analysis, design, development and support of network modifications and user support. Perform network/system planning and computer and communications equipment analysis. Develop and design systems procurement specifications of functional, compatible and capable equipment. Develop and initiate restart/recovery plans and procedures for system failures. Provide guidance and assistance to command on classified systems and networks. Make assistance visits to sites for inspection, data gathering, instruction and problem-solving.
Assist in preparing and installing system and security updates and patches on an as needed basis.
Implemented STIG (Army Gold Disk) security enhancements for Thin Client Computing environment.
Assisted the ACA and Blue team with system and security scans.
Assisted Computer Operations Department in the installation of Altiris Deployment Solutions on Windows Server 2008.
Assist Information Assurance Department with Army Gold Disk scan results, remediation, and required security patches/updates for the Thin Client environment.
Provide images, updates, etc. for USASMDC/ARSTRAT branch in Colorado Springs.
Imaging Hewlett Packard Thin Clients on Unclassified (NIPR) and Classified (SIPR) machines.
Assists in planning and conducting security vulnerability prevention/assessment procedures for threats and physical security of government and personnel information and property.
Recommend and provide support when users purchases supplies and equipment in which in require either installation of follow-up support.
Input all trouble ticket requests into automated Altiris/Remedy ticketing system and provide solutions a wide variety of problems or situations.
Install Thin Clients and Thick Clients (Citrix) for the (U.S Army Space and Missile Defense Command) for unclassified and classified networks.
Prepare documentation for immediate managers for their weekly status reports
Setting up e-mail accounts (Microsoft Outlook 2010); Printer mapping; assist with other computer related issues.
Using Altiris Deployment Console for Imaging, Connecting Remotely for Desktop Support; also utilizing Citrix Management Console and Dameware NT to remote in to users.
Support a full range of hardware and software applications
Diagnose system failures to isolate the source of problems between equipment, hardware components, and software applications. Implement corrective actions
Provide IT support for High Ranking Military Officers.
Coordinated, enhanced, and facilitated the deployment of the new Desktop Image upgrade for US Army Space and Missile Defense Command for Huntsville, Alabama and Colorado Springs, CO.
Proficient in Microsoft Office 2010.
Team Lead for HP Thin Client Deployment Project.
Currently obtain a Secret Clearance.
Advanced Systems Development (ASD) - (9-8-2008 – 12-20-10)
Provide Technical Desktop Support for the USASMDC/ARSTRAT (CIO/G6 Office) {CIMS Contract}; military, civilian and contracted employees.
Prepare request for Thin Client deployment and distribute newly imaged machines to users.
Maintain Altiris Deployment Console and ensure file management for future follow-up terminal support. Ensure inquiries concerning hardware/software are resolved. Develop and enhance systems to improve connect time and accommodate traffic volume. Provide assistance to current/potential users to minimize disruptions.
Manage and monitor daily operation of network/system assets. Responsible for network design and operation with a minimum of down time and system problems. Ensure operation, system security and data integrity. Analyze system performance and failure. Install/configure systems and application software. Recommend implementation procedures for systems and network change packages. Implement programs utilizing available software and applications. Evaluate procedures for analysis, design, development and support of network modifications and user support. Perform network/system planning and computer and communications equipment analysis. Develop and design systems procurement specifications of functional, compatible and capable equipment. Develop and initiate restart/recovery plans and procedures for system failures. Provide guidance and assistance to command on classified systems and networks. Make assistance visits to sites for inspection, data gathering, instruction and problem-solving.
Assist in preparing and installing system and security updates and patches on servers and workstations, on a as needed basis.
Implemented Stig (Army Gold Disk) security enhancements for Thin Client Computing environment.
Assisted the ACA and Blue team with system and security scans.
Proficient in Microsoft Office 2010.
Team Lead for HP Thin Client Deployment Project. Setup and configure blackberry devices for customers.
Currently have a Secret Clearance.
Education
Virginia College at Huntsville, Huntsville, Alabama, June 2006
Associate Degree – Web Design and Multimedia, 3.4 GPA
Certifications
CompTIA Security+ CE
CompTIA Network+
MCITP Server 2008
Microsoft Certified Information Technology Professional
Microsoft Certified Professional (MCP)
Microsoft Certified Technology Specialist (MCTS)
Affiliations
Kappa Alpha Psi Fraternity, Inc.
Phi Beta Lambda Inc. (Business Fraternity)
Eagle Lodge #97
References
Available upon request
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