Customer Service Microsoft Office

Lichelle C. See

**** ****** **. *** ******** Sta. Mesa, Manila

Mobile: (63-921-*******

Email: ***********@*****.***.**

OBJECTIVE

To acquire training that compliments my skills and to experience work in a professional atmosphere in the role of supporting the needs of the department in all matters. PERSONAL INFO

Nickname: Chelle

Age: 29 years old

Date of Birth: August 21, 1986

Place of Birth: Palasan, Valenzuela

Citizenship: Filipino

Civil Status: Single

EDUCATION

AMAComputer College – Manila Branch 2010 – 2013

Bachelor of Science in Information Technology

AMAComputer College – Makati Branch 2005

Bachelor of Science in Computer Science

AMAComputer College – Caloocan Branch 2004 – 2005

Bachelor of Science in Computer Science

Philippine Pasay Chung Hua Academy 2000 – 2004

菲律濱巴 中華書院

Secondary Education Diploma

INTERNSHIP/ ON-THE-JOB TRANING

Department Of Health January 25 to May 6, 2013

IMS (Information Management Service)

Computer Repair and Maintenance

SEMINARS

Basic Computer Troubleshooting July 30, 2010

AMAComputer College Manila

PC Troubleshooting andAssembly March 24, 2011

AMAComputer College Manila

Tech Tutor 3

Paradigm Shift in ICT Learning to Reach the Unreached October 4-5, 2011 SMMegatrade Hall 1, Ortigas Center, Mandaluyong City Multi Media SeminarWorkshop: Understanding the Basics October 20, 2011 of Photoshop and Corel Draw

AMAComputer College Manila

21st Century Trends in Communications Technology October 27, 2011 For Philippine Business

AMAComputer College Manila

CERTIFICATES

CCNAExploration 1: Network Fundamentals June 1, 2011 AMAComputer College Manila

CCNAExploration 2: Routing Protocols and Concepts September 4, 2012 AMAComputer College Manila

CCNAExploration 3: LAN Switching andWireless April 22, 2013 AMAComputer College Manila

CCNAExploration 4: Accessing the WAN August 28, 2013 AMAComputer College Manila

INTERNSHIP/ ON-THE-JOB TRANING

Department Of Health January 25 to May 6, 2013

IMS (Information Management Service)

Computer Repair and Maintenance

WORK EXPERIENCE

Ericsson (LBP Service Corporation) February 5,2016 – May 11,2016 HR Administrator - HRMS Reporting Delivery

- Frequent use of Microsoft Office including but not limited to Outlook, Access, Excel, and Word

- Ensure the accuracy of the tasks and processes being performed.

- Extracts data using SAP and transforms them into useful information in the form of reports, specifically scheduled reports, ad hoc reports, prepop and dry-run reports.

- Secures data privacy and confidentiality through proper achieving of files and uploading them to the company’s online repository (ERIDOC).

- Delivers high quality reports to customers within the agreed turnaround time.

- Achieves high level of customer satisfaction.

- Ensures timely delivery of all deliverables

- Delegate daily deliverables including scheduled reports and other tasks Smart e-Money Incorporated (LBP Service Corporation) July 29,2015 – January 29,2016 Compliance Support Assistant

- Frequent use of Microsoft Office including but not limited to Outlook, Access, Excel, and Word

- Assist with the audit of safety sensitive employee paperwork to ensure compliance standards are met

- Assist with other safety department duties and responsibilities assigned as needed

- Update subscriber’s information

Smart Communications (Iplus Intelligent Network Inc.) December 17,2014 – March 1,2015 Customer Support Associate-Smart Trade Retailer Account

- Answer courteously inbound calls.

- Respond to customer inquiries.

- Generate customer interest in the services or products offered by the company.

- Provide personalized customer service by responding to the needs of the customers.

- Ensure feedback from the customer to further improve the customer services.

- Manage and update customer databases with the status of each customer.

- Records customer inquiries by documenting inquiry and response in customers' accounts.

- Accomplishes customer service and organization mission by completing related results as needed. ClearBank Online Resources Inc. April 1,2014 –June 23,2014 IT Support Staff Trainee

- Record and document results and compare to expected results.

- Detect software failures so that defects may be discovered and corrected.

- Participate in application planning meetings.

- Ensure data integrity standards.

- Perform reviews, walkthroughs, or inspections.

Bee-Jazz Internet Café January 1,2007 – January 1,2010 Café Attendant

- provides a complete computer facility or unit to customer.

- to print, data encode, troubleshoot internet problems that a customer might encounter.

- works for hours to attend all the needs of the customers.

- to provide a safe surfing environment to customers. SKILLS

- Microsoft Windows OS

- Microsoft Office Application

- WordPress

- Computer Troubleshooting

- Customer Service and Sales

- SAP

REFERENCES

Jeremy Santos

Compliance Specialist

Smart Money Incorporated

Mobile: (63-928-*******

Email:

JFSantos@smartmoneyinc.

com

Katherene Malvecino

Instructor

AMAComputer College

Manila

Mobile: (63-908-*******

Email:

********@*****.***

Mark Aldrin Que

Administrative

Trinity Travel

Mobile: (63-923-*******

Email:

********@*****.***

SSS: 34-2621123-4 PhilHealth: 03-025191094-0

Tin: 450-***-***-*** Pag-Ibig: 121*-****-****

I certify that the above information is true and correct to my knowledge,

Applicant`s Signature

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