Jessica McKinney

**** ****** **** ** *******, TX 77040 979-***-**** acuum2@r.postjobfree.com Objective

Accomplished retail store manager seeking to contribute my knowledge of customer service, and sales in a role that provides both a challenge and new opportunities for further development. Skills

Driving sales results Customer Service Training and Development Visual merchandising Scheduling and payroll management Loss prevention MS Office Experience

Francesca’s Collections

Boutique Manager July 2015 to present

Responsible for recruiting, hiring, and training boutique sales team

Lead a unique in store experience through one on one coaching to the company selling model

Maintained a visually inspiring boutique and trained team on visual merchandising techniques Pacific Sunwear of California Inc.

Store Manager October 2010 to June 2015

Assistant Manager November 2007 to October 2010

Sales Associate April 2007 to November 2007

Managed three Houston area locations

Responsible for the hiring and development of the store team, managing daily store operations, upholding merchandising standards, and leading an impactful customer experience

Conducted initial training of new store managers within the district Voter/Consumer Research

Call Center Supervisor February 2004 to February 2007

Monitored telephone research surveys for quality and provided feedback to ensure surveying methodology

Performed nightly wrap up and transfer of survey data

Performed data entry, transcription, and qualitative research as needed Dr. R.R. Kattegummula MD

Receptionist April 2003 to February 2004

Greeted patients, gathered paperwork, and processed payments

Verified insurance coverage

Maintained patient files

Education

Brazoswood High School Clute, TX

High School Diploma 2003

Brazosport Community College

33 hours towards an Associates of Arts

References

Teresa Simmons District Manager at Skechers 281-***-**** George Butler Store Leader at Apple Retail 816-***-**** Tuyen Mai Area Manager at Pacific Sunwear 832-***-****

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