Customer Service Sales

Tamanna Rani

* ************ **, *** ***, Toronto, ON - M3J1K6 Phone 647-***-****, ***********@*****.***

Highlight of Qualifications

Agile, enthusiastic, and service-oriented Sales Associate with an excellent work ethics and sales experience. Over three years of expertise in managing inventory, running the cash register and delivering prompt customer service with a smile.

Key areas of expertise:

Overall 7 years of Sales, Management & Customer service experience.

Understanding the need of client and catering accordingly.

Maintaining the adequate level of running Inventory.

Working energetically and passionately even in the high pressure times.

In depth knowledge of ensuring a professional level of customer services.

Hands on experience in food management and ensuring a healthy and safe environment.

Operate Cash Register/Process Payments.

Proficient in Microsoft Office.

PROFESSIONAL EXPERIENCE

Supervisor January 2014- Present

Tim Hortons, Toronto

Planning and coordinating staff schedules.

Trains, orientates and monitors new team members, using PTS and feedback binder.

Able and willing to work in all areas of the unit.

Completing and upholding food safety standards and procedures.

Responsible for shift cash procedures.

Assists the Restaurant Manager in recruitment and retention strategies.

Resolve employees concerns.

Responds to Guest service complaints in a timely manner.

Team Member May 2013 – January 2014

Tim Hortons, Toronto

Receiving customers pleasantly, taking their orders, transmitting to kitchen staff, serving, and preparing bills.

Preparing food & beverage items as per the established standards.

Maintaining cleanliness in the work stations.

Maintaining the equipment, such as oven and grill, in proper condition.

Assisting the other staff members in taking orders.

Adhering to the quality and work standards of the chain.

Analyzing customer complaints and feedback for constant improvements.

Team Member May 2013 – January 2014

Shanti Garments, Goniana, IndiaX

Greet customers, find out their needs and reply questions

Categorize daily recovery of displays to attain full store appearance

Maintain retail shelf label pricing

Rotate and stock inventory

Operate computer and manual cash register to complete sales transactions

Perform general cleaning functions such as sweeping and mopping

Sales Associate May 2007- April 2010

Big Bazzar, Bathinda, India

Successfully handled crowds of over 500 people during sales events

Supervised a loss prevention system

Kept a tidy store front and replenished stock as needed

In charge of opening and closing the store

Server of the month five times

Handled all customer issues with understanding and a satisfying resolution

Set up promotional displays

EDUCATION & CERTIFICATIONS

Master’s Degree, Kurukshetra University, India

Food Safety Certification by Train Can Inc.

LANGUAGES

English, Hindi & Punjabi

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