Project Test Cases

Jyothi Srirangam

Business Analyst

SUMMARY:

Several years of experience in IT and financial services industry/banking domainwith 7 years of experience as a Business Analyst in the areas ofrequirements gathering, analysis, design, development, testing and implementation

Extensive experience in banking domain working on mortgages, credit cards, loans, insurance

Extensive experience in the Software Development Life Cycle with a proven track record of working on various projects related to new enhancements, conversions, release upgrades and BAU

Experience of software methodologies such as Waterfall, Agile, and Rational Unified Process (RUP)

Solid background in requirements elicitation, analysis, management and prioritization

Proficient in creating UML diagrams (Use Case Diagrams, Sequence diagrams, Activitydiagrams, Class diagrams)

Experience in writing test cases, building test conditions, creating test data,analyzing defects and reporting

Experience in creating Data Mapping Specification for Data integration and Data Migration

Excellent interpersonal skills. Able to work with all levels of management, staff, vendors, and clients

Exemplary work ethic with excellent analytical, reasoning, and communication skills

Managed to build good relationship with the clients, internal teams and provided excellent support by addressing all queries effectively.

Utilizedorganization and project management skills to efficiently prioritize, route and resolve issues faced by clients.

Proactively suggested/implemented alternative solutions to existing processes and contributed to the success of the organization

Successfully coordinated support teams of First Data that spanned 6 countries and 3 continents.

TECHNICAL SKILLS:

Operating Systems

Windows Vista/ NT/ XP/7, Mac OS X

Office Suite

MS Word, Excel, PowerPoint

Business Process Modeling Tools

MS Visio

Requirement gathering techniques

Brainstorming, Interviews, Workshops, Focus Groups,JAD sessions

SDLC Methodologies

Waterfall, Agile, RUP

Testing Tools

Quality Center, Test Director

Project Management tools

MS Project

Utilities

TSO/ISPF,Changeman, Endeavor, File Aid, OPC, Datavplus

Application

Visionplus- Card processing system

EDUCATION: Bachelor’s Degree in Electrical and Electronics

PROFESSIONAL EXPERIENCE:

Huntington Bancshares Inc., Columbus, OH Aug 2015-till date

Business Analyst

Huntington Bank offers the Voice card, which allows customers to choose between lower rates and rewards. The project involved working on enhancements and modifications to the existing rewards functionality.

Responsibilities:

Collaborated with end user and technical teams to gather, validate and document business requirements

Critically evaluated information gathered and coordinated requirement walk-throughs to reconcile conflicts and verify that specific business needs are accurately depicted.

Worked in partnership with business and technical communities to define and design effective and efficient enhancement solutions

Worked in an Agile driven environment, creating stories, backlogs and issue lists that were used

for communication between developers and product owner

Provided clear and concise documentation regarding functional requirements, test plans and test cases

Managed the communication and clarification of requirements between the business and the development team

Guided the development teams to break down large and complex user stories into simplified versions for execution

Documented the Requirement Traceability Matrix (RTM) for tracing the requirements and the Test Cases related to them

Worked with developers, testers, business users, stakeholders at various levels on different stages of theSDLC

Assisted the Quality Assurance team in creating and executing test plans

Supported the users in performing UAT testing and tracked the defects

Provided comprehensive support to all end users and stakeholders through training and documentation

Environment: Windows, UML, Test Director, SharePoint, Microsoft Office Suite

National Penn Bank, Allentown, PA May 2015-Aug 2015

Business Analyst

National Penn Bank offers a variety of consumer credit options to meet the needs of customers.The project was to develop an online application for the finance company in order to eliminate the redundancies in the loan application procedure.

Responsibilities:

Interacted with project team to define system objectives and scope, and identify constraints and the measuresof success for the system to be developed.

Conducted user interviews and JAD sessions to get an understanding of client business process

Defined business processes, identified gaps, evaluated requirements and change requests

Coordinated with business, application development and quality assurance teams in order to create and research new requirements

Gathered primary input/output requirements and modeled the processes

Functioned as the bridge between functional business units and development team

Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings

Communicated with stakeholders throughout the lifecycle of the project and kept them updated

with the progress of the project.

Assisted the QA group in developing and documenting test cases, system testing and user acceptance testing

Provided implementation support and tracked defects in production

Conducted walkthrough sessions with the users and created user manuals for new processes

Environment:UML, Windows, MS Word, Excel, MS Visio, HTML

Lloyds TSB Bank, United Kingdom Jan 2013-Mar 2015

BusinessSupport Analyst/Mortgage Advisor

TSB bank offers a wide range of mortgages for existing and new customers.As a certified mortgage professional, the role involved helping customers with their mortgage and insurance needs by lending responsiblyand supporting the enhancements to the mortgage processing system

Responsibilities:

Worked with developers and the change management team to test software systems and suggest updates.

Created test documents including the different test scenarios

Elicited requirements from the clients and developed specific recommendations that meet their circumstances

Appraised the clients of various mortgage products, features and functionalities

Analyzed applicants’ financial status, credit, and property evaluations todetermine feasibility of granting a mortgage

Explained to customers the different types of mortgages and credit options that are available, as well as the terms of those services

Provided the customers with insurance quotes and explained the terms of the services

Worked with clients to identify their financial goals and ways of reaching thosegoals

Reviewed the status of each mortgage application on a weekly basis and took appropriate action to address delays in the pipeline whilst liaising with clients and keeping them abreast of progress

Liaised with IT team, valuation team, to progress the applications and followed up on pending cases

Conducted daily meeting with staff and allocated tasks

Ensured all tasks are completed on a timely basis in line with agreed policies, procedures and regulatory requirements

Actively conducted and participated in internal and external meetings

Trained the staff and provided them with necessary skills and knowledge to makeeffective referrals

Environment: Personal Banking System, CRM,Resolve,Mortgage processing system,MS Word, Excel

First Data International

Client: Arab Financial Services Jan 2010-Apr 2011

Sr. Business Analyst

National Commercial Bank: Arab Financial Services provides processing services for National Commercial Bank. This project involved moving NCB card portfolio from AFS platform to First Data’s processing platform.

Responsibilities:

Accumulated requirements from various Subject Matter Experts (SMEs) through surveys and interviews

Analyzed business requirements and segregated them into high level and low level use cases and developed process flow diagrams for various business processes

Performed gap analysis, created Business Requirement Documents and updated Solution Summary Document

Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level

Validated technical designs created by IT developers against functional specifications

Created and maintained Data Dictionary and pursued to reach consensus

Created Source to target data mapping documents identifying key data elements for all NCB interfaces

Obtained stakeholder signoff on BRDs and functional specifications

Played the role of a project coordinator by taking minutes during meetings and circulating them to the team

Set up parameters in test regions and supported testing by reviewing test cases and results

Environment: File Aid, Test Director,SharePoint,MS Word, Excel, Visio

Client: National Bank of Kuwait(NBK), International Bank of Qatar (IBQ) Sep 2007-Jan 2010

Sr. Business Analyst

NBK and IBQ Projects: The project involved working on change requests raised by the client for enhancing or adding customisations to the current system and maintaining the card processing application of the clients by providing BAU support

Responsibilities:

Primary point of contact for all client related issues/queries

Organized many walkthrough, Interviews, workshops with end-user/clients/stake holders and the IT group

Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements andthen documented them in a format that can be reviewed and understood by both business people and technical people

Identified and involved all key stakeholders, contributors, business, operations and technical resources who must participate in a project and ensured that contributors are motivated to complete assigned tasks within the parameters of the project plan

Raised Change Requests and created Business requirement documents

Reviewed functional and technical specifications against original requirements

Assisted the QA group in developing and documenting test cases, system testing and user acceptance testing

Provided accurate impact and risk analysis for all issues

Efficiently prioritized and resolved critical issues pertaining to authorizations, payments, direct debits,PINs, embossing etc. and provided quick work around solutions to mitigate the impact of the issues.

Monitored client expectations through client involvement and communication throughout the lifecycle ofthe project

Provided signoff for the release implementation after ensuring that the changes will not impact the client specific functionalities

Provided onsite support for Visa/MC conversion, Diners migration, IBQ re-carding and all other release upgrades

Created user manuals and provided training to business users

Arranged weekly service review meetings with clients

Environment: File Aid, Test Director,SharePoint,MS Word, Excel, Visio

Cognizant Technology Solutions

Client: First Data China Oct 2006-Aug 2007

Business System Analyst

BOCOMM development project: Bank of Communications - Hong Kong (BoCom) has licensed the VisionPLUS software. First Data has been selected as the primary system integrator (SI) to implement a card processing system for BoCom. The Project was to enhance and develop the software system with relevant enhancements and interfaces required by BoCom’s core banking system known as Integrated Banking System (IBS).

Responsibilities:

Representedthe offshore team and maintained good client relationship.

Interactedwith the users, third parties (Hisun, BoComm IT team) and facilitated discussions between various parties involved.

Elicited requirements by conducting interviews, workshops and JAD sessions

Identified gaps in requirements by examining the existing system functionality

Documented the requirements using use case diagram, class diagram, sequence diagram

Worked on critical functionalities such as Marketing enhancements

Analyzed business requirements and developed BRD (business requirementdocument), FRD (functional requirement document).

Prepared functional specification and technical specification for marketing enhancements

Developed user-acceptance test scripts and assisted users in conducting UAT.

Reviewed project plan, implementation proposal and provided post implementation support

Environment: VisionPlus, Endeavor, File Aid, Quality Center,MS Word, Excel, Access, Visio

Client: Electronic Data Services (EDS)

Business System Analyst Apr 2006-Oct 2006

AAB Card Processing- BAU and Projects:EDS maintains the credit card processing application for ABN AMRO. The project deliverables were to service requests raised by ABN AMRO team for enhancing or adding customizations to the current system.

Responsibilities:

Managed a team of 10 members

Worked with business to understand the client needs and limitations of the current application

Conducted daily standup meeting with the team to discuss product backlog and prioritise tasks

Conducted gap analysis between “As Is” and “To Be” system and proposed process enhancements

Provided estimation for development and test work for enhancements

Prepared functional specification and technical specifications

Performed RCA to identify solutions for critical issues such as settlements, payments

Developedaccount transfer functionality,IVR interface for balance enquiry and transaction details enquiry

Reviewed test cases and validated test results

Attend monthly meetings with the client and senior management to discuss implementation issues and process improvement

Environment: Endeavor, File Aid, Quality Center,MS Word, Excel, Access, mainframe

Satyam Computer Services Oct 2003- Apr 2006

Client :GE Denmark, GE Mexico

Application Support Analyst

GRIP: GRIP is Global Receivable Integration Project, which needed working on different processing systems across the Globe for GE. VisionPlus is a financial software application from First Data mainly used for storing / processing credit card, debit card, prepaid card,closed end loan accounts and processing financial transaction against those accounts.

Responsibilities

Provided application support for GE Mexico and GE Denmark

Worked on critical functionalities such as statements, consumer loans, authorisations

Launched new logos and worked on setting up of new products

Launched new promotional plans for private label cards

Created/Analyzed batch flow/process flow diagrams and implemented changes by eliminating redundant processes

Prepared RCA (root cause analysis) and impact analysis for all issues

Tested new functionalities, enhancements and fixes in SIT and UAT and obtained client signoff for implementation

Handled code movements in test regions and production using Change Man

Updated Kintana daily with Batch status, SLA and generated reports for the client

Generated weekly reports for capacity monitoring

Environment: MS Word, Excel, MS Visio, Quality Center, Changeman, File Aid, mainframe

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