Customer Service Sales

LaKiesha Henson

center representative - XEROX SERVICES Call

Houston, TX 77077

*****************@*****.*** - 281-***-****

To develop knowledge and understanding in a new career. WORK EXPERIENCE

Medical Collection Specialist

GETIXHEALTH - Houston, TX

Responsibilities

Prepares and submits clean claims to various insurance companies either electronically or by paper.

Answers questions from patients, clerical staff and insurance companies. Identifies and resolves patient billing complaints. Prepares, reviews and sends patient statements Evaluates patient’s financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.

Reviews accounts for possible assignment and makes recommendations to the Billing Supervisor, also prepares information for the collection agency. Performs daily backups on office computer system

Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers. Processes payments from insurance companies and prepares a daily deposit. Participates in educational activities and attends monthly staff meetings. Conducts

Accomplishments

While being employed here at Getix Health, I have became very fluent in a few systems. including Artiva, Accurint, EDM, and Intelligent Payments as well as Cubs. center representative

XEROX SERVICES Call - August 2012 to October 2014

Responsible for taking any inbound calls regarding order status, membership, or general questions all while ensuring that each member receives outstanding customer service by providing a friendly upbeat positive attitude and proper mannerisms. I was also responsible for notating in several systems during phone interaction with member making sure issues were properly notated, processed and directed to the correct department Sales Associate

Nordstrom Rack - August 2010 to May 2012

Ensure that each customer receives superb service by providing, a friendly environment, greeting and acknowledging every customer. Maintaining outstanding knowledge of in store product as well as outside merchants. Closing sales, maintaining awareness of all promotions and advertisements ensuring for a more productive sale. Communicating customer requests with management. Taking lead in merchandising and floor sets maintaining a fashion forward department. Overall being a great asset to the team Supervisor

Torrid Plus Size Fashions Key Holder - March 2006 to January 2010 Responsible for performing a variety of sales functions. Arranges, organizes, and displays merchandise. Processes sales transactions, returns, and special orders, and ensures that all related documentation is accurate and complete. Serves customers in a professional, courteous, and timely manner. Provides support in coordinating activities with the Company's objectives, performs sales duties and assists in store merchandising programs. Performs administrative functions including tracking, ordering, and managing inventory, ensuring store security. Keeps the Store Manager well informed of activities and significant problems EDUCATION

Associates in Arts

Houston Community College - Houston, TX

May 2009

Lee High School Houston - Houston, TX

May 2005

ADDITIONAL INFORMATION

Skills: Microsoft Word, PowerPoint, Microsoft Excel, Spreadsheet and QuickBooks. OFFICE: Typing 60 wpm, inventory management, customer service, dos/windows, training new employees, office management, data entry, and setting appointments.

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