Customer Service Representative
Resume:
Trini Herrera
Houston, TX ****3
*****.******@*****.***
OBJECTIVE
I am seeking a position with an organization that will allow me to utilize my experience in customer service, cash handling, retail, and communication
SUMMARY OF QUALIFICATIONS
Interact and communicate easily with co-workers
Great organizational skills demonstrated by filing papers
Ability to use Microsoft Word and Excel
Able to take directions and perform in a professional manner
PROFESSIONAL EXPERIENCE
Houston Police Federal Credit Union, Houston, TX
Member service representative by phone 2013-2015
Maintained a thorough knowledge of all banking products and services.
Maintain a high-volume workload within a fast paced environment, and consistently met monthly goals in in all areas.
Multi-tasked systems while providing service and resolving customer issues
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
Provided accurate and appropriate information in response to member’s inquiries.
Properly directed inbound calls in phone queues to improve average weight time.
Educated members on services as well as navigation of the website.
Processed credit card payments for orders and managed accounts receivables.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Academy Sports & Outdoors, Houston, TX 2011-2013
Apparel Associate/ Team lead
Provide direction as well as assist with the ordering, loading, pricing and stocking of merchandise
Perform all other essential tasks under the instructions of the manager
Analyzed the individual performance of each team member and motivated them to perform even better.
Offered solutions to the top management regarding project-related queries.
Customer service in the apparel department
Price and distribute new merchandise throughout the store
Work daily projects – setup/bring down displays
Melrose fashions, Houston, TX 2011-2012
Cashier / Sales Associates
Work Cash Register – Handling sales from $4K – $4.5K daily
Balanced cash registers on a daily basis
Customer service
Greeter
EDUCATION
North Shore Senior High School
High School Diploma – June 2012
COMPUTER SKILLS
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and an aptitude for learning new software packages.
Volunteer – Senior Citizen Retirement
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate