IT/ Telecommunications Technician

Matthew W Walton

**** ****** **. *** #** Cincinnati, OH 45237 513-***-**** *************@*****.***

Summary:

US Air Force veteran and Network/Telecommunications specialist seeking a position as a Network Technician. Experienced in voice and data protocols.

Experience:

Structured Cabling Systems March 2016-Present

2611 Crescent Springs Pike / Crescent Springs, KY 41017

Position: Lead Technician

Duties: Installed and serviced Network equipment, Telecommunications Systems, POS Systems, and IP cameras.

ProOnCall Technologies May 2012 – Dec. 2015

12125 Ellington Ct. / Cincinnati, OH 45249

Position: Lead Technician/Training Specialist/Senior Account Manager

Duties: Supervised installation Toshiba telephone systems and voice mail, including but not limited to, VOIP, PRI’s and Unified Messaging. Trained customers on how to use new technology. Managed Customers accounts.

City Bank March 2012 – Feb. 2013

4600 Houston Rd. / Florence, KY 41042

Position: High Value Customer Service Representative

Duties: Serviced credit card needs of customers whose assets with the bank ranged between 1 and 10 million dollars.

DirecTV May 2010 – Nov. 2011

2203 5th Street Rd. / Huntington, WV 25701

Position: Sales and Retention Service Representative

Duties: Sold television service and programming along with retaining customers.

Veteran’s Administration Work Study Program Aug. 2008 – May 2011

640 4th Ave. / Huntington, WV 25701

ProOnCall Technologies May 2004 – June 2008

12125 Ellington Ct. / Cincinnati, OH 45249

Position: Lead Technician

Duties: Supervised installation Toshiba telephone systems and voice mail, including but not limited to, VOIP, PRI’s and Unified Messaging.

Nor-Com Aug. 2003 – May 2004

2126 Petersburg Rd. / Hebron, KY 41048

Position: Lead Technician

Duties: Installed A/V equipment for Smart Classrooms and Conference Rooms.

Tel-Data Communications July 2000 – Aug. 2003

12125 Ellington Ct. / Cincinnati, OH 45249

Position: Lead Technician

Duties: Installed and serviced NEC PBX systems and voice mail

United States Air Force (Honorable Discharge) Nov. 1996 – Jan. 2000

Position: Telephone Systems Technician.

Education:

Marshall University, Aug. 2008 – May 2011

Huntington, West Virginia

Skills/Abilities:

At ProOnCall, I implemented custom training procedures based off of equipment installed and the customers’ knowledge of technology.

At ProOnCall, I found new customers through networking and cold calling.

At ProOnCall, I Installed and serviced complex telecommunications equipment with a large knowledge base in the industry and, the ability to communicate with multiple vendors, so integration would be seamless.

At DirecTV, I provided excellent customer service and was a leader in sales and retention statistics.

At US Air Force, I was trained in managing the base communications network.

Capable user of the Microsoft Office Suite (Word, Excel, Access and Power Point).

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