Technical Support Technician

FLORENCE LEON

**** **** *** ***** ** Apt***, Orlando, F.L. 32839 • Cell: 407-***-****

E-mail:**************@*******.***

PROFESSIONAL SUMMARY: Motivated CompTIA A+, MCTS and Net+ Certified Technician with over 500 hours of extensive hands-on experience in troubleshooting, configuring, and optimizing computer systems and networks. Able to communicate complex technical information into language users can understand.

TECHNICAL SKILLS

OVERVIEW: Skilled at building PC’s and troubleshooting hardware issues. Able to install, troubleshoot and support operating systems and applications, as well as manage and troubleshoot network connections and wireless networks.

Technical skills include:

Build PCs; repair and install hardware parts for desktops, laptops, mobile devices and printers

Install and configure MS Office applications 2010 and 2007, and various software programs

Install, migrate and upgrade to Windows 7, Vista, and XP

Manage user profiles; migrate user profile data using Windows Easy Transfer and USMT

Setup, manage and troubleshoot wired and wireless networks including configuring wireless network security

Setup and troubleshoot Internet connections

Shared resources, mapping drives, managing folders and apply file access permissions

Create and modify Windows images using Imagex, DISM and Ghosting software

Manage applications by using AppLocker and software restriction policies

Set up and apply recovery agent for Bit Locker and Bit Locker to Go

Setup group policies

Deploy an operating system using RIS or WDS

EDUCATION

Per Scholas Institute for Technology - Bronx, N.Y. April 2013

Computer Technician Training - A comprehensive I.T. curriculum, incorporating a unique blend of formal instruction and hands-on activities, in a real-world working environment.

LaSalle computer learning center- Orlando, F.L. March 2016- Present

PROFESSIONAL EXPERIENCE

Host Dime- Server Deployment May 2015- present

Orlando Florida

Carry out testing, for quality assurance purposes, of all hardware components

Assist in maintaining inventory of all hardware components.

Build, upgrade, configure, and provision servers from scratch, spanning multiple platforms

Perform basic configuration and troubleshooting during server installations and configurations

Create Emails accounts in C panel

Register and set up DNS Name Servers for domains

Setup and configure switches and routers

The New York City Fire Department- Desktop support September 2014 - April 2015

Install, upgrade and remove desktop applications

Install, upgrade, repair and replace user workstations (hardware and software)

Prepares loaner laptops and smart phones for users as needed

Build new PC images for new hardware in accordance with documented standards

Building machines from scripted images / general break-fix duties

Maintain and troubleshoot printers contact/organize printer servicing/repair as needed. Support and train end-user on printers.

AV support to support conference rooms

Desktop / Network Support

Credit Suisse - New York, NY January 2014 – August 2014

Test and image desktops and laptops

Maintain, analyze, and troubleshoot, software and computer peripherals

Set up, configure and add all types of hardware

Provide technical support to end users via telephone

Back up and burn end user data

Assist in developing and documenting improvements to current processes.

Assist coworkers in resolution of end users’ technical issues.

Manage tickets and respond to customers in a timely manner

Helpdesk Analyst

Cooperative Home Care Associates - Bronx, NY October 2013 – January 2014

Troubleshoots Network connection loss

Maintains/provides employee ID and security access.

Generates domain accounts for new staff members.

Creates distribution and security groups using active directory.

Generates domain accounts for new staff members

Support and provide general computer and telephone training to new hires

Nightly backups using Symantec Backup Exec

Support shoretel Phone system and switches and manage accounts

Creating Banners, flyers, business cards using adobe Photoshop CS5 and CS6

PC Technician

Operation Hope - New York, NY December 2012- October 2013

Perform remedial actions to correct technical problems.

Installations, Moves, Adds, Changes of software and operating system

Maintain all workstations, laptops and participate with new technology launching.

Install software, hardware and peripheral components such as monitors, keyboards, printers

Document technical support and installation procedures

Increase the overall desktop platform optimization and standardization

Install Mac OS and Windows 7 operating system onto new or existing hardware

Performing system backups and data recovery

Contact this candidate