Customer Service Representative

OLANIYAN AANUOLUWAPO NIKE

CONTACT No **, Janet Akintola Street E-mail: ***********@*****.***

Off Bisi Afolabi Street, Phone: 070********

Marshy Hill Estate, Ajah, Lagos Date of Birth: May 27, 1988

Sex: Female

PERSONAL STATEMENT

An enthusiastic and results-orientated individual seeking a position where my analytical, communication and problem solving skills will be well utilized. My academic background, dedication, communication and customer service skills (acquired at my current position as a call centre agent) provide a solid basis on which to contribute to the success of your organization.

ACADEMIC QUALIFICATIONS

University of Lagos, Akoka

Master of Science (MSc), Environmental Toxicology and Pollution Management 2015

PASS (With CGPA of 3.96)

National Youth Service Discharge Certificate 2013

Ladoke Akintola University of Technology, Ogbomosho

Bachelor of Technology (BTech), Biochemistry 2011

SECOND CLASS UPPER

Senior Secondary School Certificate (SSCE) 2005

Primary School Leaving Certificate 1998

PROFESSIONAL CERTIFICATION

CIEH Level 2 Award in Health and Safety in Workplace 2014

PROFESSIONAL SKILLS

Effective Communication

Customer Service Delivery

Trained on several call centre phone platforms

Data Analysis and Interpretation

Conducting of Environmental Analysis

Environmental and Occupational risks and hazards

Conducting of Environmental Analysis

Use of SPSS

Data Analysis and Interpretation

Presentations and Trainings on Environmental Quality and Occupational Safety Issues

COMPUTER SKILLS

Applications packages: MS Word, Excel, Outlook, PowerPoint

Internet Users skills

PERSONAL SKILLS

Analytical, Hardworking, Cooperative, Time Management, Innovative, Motivated Integrity, Flexible, Communication Skills.

INTEREST

Music, Movies, Travelling, Games

WORK EXPERIENCE

Communication Network Support Service Limited (CNSSL) Contact Center, Mayfair Gardens, Awoyaya, Lekki (MTN’s Outsourced Contact Center)

Customer Service Representative (Contract) January 2016 – Present

Attend to customer's telephone inquiries on products, and services.

Ensure customer's challenges are resolved promptly and escalate where applicable.

Collect and record call data for onward analysis to monitor the performance level.

Maintain a good knowledge of all telecoms products and services

Make outbound calls to customers regarding SIM card registration

Makun High School, Sagamu, Ogun State July 2012 June 2013

Teacher (NYSC Posting)

Taught Science Class students using standard-based instruction in Chemistry and Biology.

Created curricula to serve class' unique needs.

Coordinated academic presentations for the students

Osun State Water Corporation, Ede, Osun State April 2009 October 2009

Siwes Attaché

Acquired experience analysis of water samples.

Acquired significant experience in process operations & maintenance of portable water and Water Treatment Plant (WTP).

Maintained and kept record of all chemicals, supplies, parts and equipment utilized.

RESEARCH WORK

Comparative analysis of oil extracted from an animal source (Egg Yolk) and a plant source (Moringa oleifera)

Induction of micronucleus, other cell abnormalities and heat shock proteins in Clarias gariepinus (Catfishes) exposed to University of Lagos Sewage Treatment Plant (STP) effluent.

REFERENCES

References available on request

Contact this candidate