Customer Service Front Desk
Resume:
Kimberly A. Calpin
Los Angeles CA
**************@*****.***
Objective: T o obtain and fulfill a challenging position that will allow me to utilize my phlebotomy, interpersonal skills, and 29 years of customer service experience to my greatest potential. Highlighting Qualifications
Over 18 years phlebotomy experience
● Superior phlebotomy skills
● Nationally Certified
● California phlebotomy license
● IV Technician
● Skills to perform a successful venipuncture
● Excellent work ethics
● Excellent communication with all healthcare professionals and patients
● Strong analytical, problem solving skills
● consistently meets or exceeds performance and quality guidelines
● Ability to provide 24/7 support in a dynamic work environment Professional Experience
Phlebotomist
Cardiovascular Medical Group March 20, 2015 November 14, 2015
● Phlebotomy
● IV Tech
● Various injection (B 12, Flu, Shingles, T dap, etc.)
● Blood pressures, height, and weight
● Interact and assist 15 doctors
● Customer Service
● Process specimens for lab and send outs
● Organize and prioritize
● Trouble shoot
● Answer questions and direct patients
Phlebotomist/Outreach
Quest Diagnostic August 14, 2014 March 20, 2015
● Phlebotomy PSC
● Register patient and order blood work
● Front desk clerical
● Follow all protocols
● Customer service
● Medical Terminology
● Process specimens
Lab Tech/Phlebotomist
Carroll Hospital Center June 2010 – August 2014
● Phlebotomy – skilled nursing facilities, afternoon outreach lab
● Register patients and order blood work
● Proper identification of patient
● Safety and infection control
● Accessioning and proper labeling
● Morning draw in hospital on weekends
● Follow hospital policies
● Customer Service
● Interacting with geriatric, adults, young adults, and children
● All lab and Outreach lab tasks that need to be performed Lab Tech/Phlebotomist
Northwest Hospital June 2010 – August 2014 ( part time)
● See above
Lab Support/Assistant
Citrano Medical Laboratory November 2003 – June 2010
● Phlebotomy – skilled nursing facilities and on site out patients
● Served as the on call supervisor
● Troubleshot and resolved all issues that arise
● Front office patient check in and insurances
● Prepared blood products for laboratory technicians including send outs
● Performed Quality Assurance to ensure data accuracy
● Batched blood products
● Provided assistance and support to the Citrano Laboratory front desk
● Accessioning and labeling
● Maintains a safe environment in the laboratory
● Maintains quality control of specimen samples
● Communicates patient and laboratory information to facilities American Red Cross O ctober 1998 – November 2003
Donor Room – whole blood and aphaeresis
Education
Howard County Community College, Columbia, MD
Carroll County Community College, Westminster, MD
Essex Community College, Essex, MD
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