Customer Service Representative
Resume:
Toshunna McQueen
***** ******* ******* **. * Spring, TX 77373 832-***-****
********@*****.***
OBJECTIVE
Seeking a challenging career position as a Customer Service Representative where my knowledge and talents can be utilized to grow and develop within a well-established organization.
AREAS OF EXPERTISE
Customer Service Skills
w Answered incoming calls, greeted callers, transferred calls and taken messages as necessary.
w Performed cash handling tasks, such as collect payments.
w Maintained confidential files and records.
w Completed patient forms when needed for laboratory testing.
w Explained laboratory procedures.
w Assisted patient in a timely manner.
Communication Skills
w Officially commended for initiative enthusiasm, tenacity, persuasiveness, and dependability in performance evaluations.
w Assisted customers in person and on the telephone in an interpersonally effective manner that resulted in positive feedback.
Computer Skills
w Maintained and updated inventory using laboratory proprietary database.
w Skilled in the use of WordPerfect, MSWord, data entry skills and quick learner on company- specific software.
EMPLOYMENT HISTORY
University of Texas Medical Branch 01/2014 - 05/2015
Dialysis Patient Care Technician
LBJ Laboratory Support Services 09/2010 - 11/2013
Phlebotomist
LabCorp 01/2008 - 01/2013
Specimen Accessioner
EDUCATION
Assistant Texas School of Business Houston, TX
Medical Assistant
Angelina College
Phlebotomist Technician Lufkin, TX
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