Sales Customer Service

Craig C. Stewart

Phone: 404-***-**** e-mail: ************@*****.***

SUMMARY

“Multifaceted Sales Professional – Proven Negotiation and Communication Abilities”

Over fifteen years’ experience in sales and marketing with an expertise in building, revitalizing and optimizing customer relationships, closing opportunities, growing existing accounts and creating loyal customers through outstanding customer service and effective communications.

WORK EXPERIENCE

Aquarius Communications – progressive public relations and marketing agency

Director of Client Relations & Sales 2011 - Present

Manage outreach to target audiences and stakeholders to successfully build relationships

Develop, recommend and implement short and long-term sales and marketing plans

Manage team to achieve flawless execution of plans while considering internal project costs and budgets

Coordinate project estimates internally for client approval and direct budgeting presentations along with negotiations

Research potential sales leads generating new opportunities and cross selling current clients

Lead the concept development centered around sales initiatives within the group and with clients

Consult with clients on building an effective sales presentation

Conduct customer research, develop customer insights and identify target segments

Work collaboratively with clients and other agencies to ensure the best strategies and integrated plans

Educate clients in the areas of communication strategies, integrated marketing, media relations and developing dynamic presentations

Foster strategic thinking in creative issue management

Coach, mentor and teach team members to insure the growth of businesses, careers and the organization’s sustainability

Provide evaluations and plans for team members

Gates Corporation – world’s leading manufacturer of automotive transmission belts; global manufacturer of fluid power products

Territory Sales Manager 1997 - 2011

Met with retailers and dealers to review market conditions, pricing and marketing/training opportunities to grow the brand and increase revenue through prospecting new business and generating new leads

Increased sales from 500,000 to over 2.5 Million by selling, servicing, and promoting the full product line directly to targeted accounts and building positive relationships with retail and dealers

Managed over 4 Million in inventory

Created loyal customers through outstanding service and retained 80% of base

Established history of consistently closing sales, exceeded sales goals and increasing market share through strong relationship development

Developed and maintained exceptional relationships with retailers and dealers to create trust, loyalty and a lasting business relationship

Introduced new products to new customers while cross selling current customers resulting in positive sales growth

Supervised teams to set up and facilitate new retail and dealers inventories

Ensured dealer had all necessary resources, tools and training to sell independently

Coordinated with distribution management the development/implementation of retail and dealer sales strategies/plans

Participated in Regional, Local and National sales meetings, trade shows and other sponsored events

Championed brand understanding and consistency in all communications with retail and dealers

Worked closely with project managers to effectively plan, launch, and message products

Identified and evaluated markets and opportunities for retailers and dealers

Conducted customer research, developed customer insights and identified target segments

Led product and safety seminars to increase product knowledge, training and sales

Developed individual marketing/action plans for retail and dealer based on target markets and inventory

Secured prominent product placement insuring visibility for new and returning customers

Increased brand awareness throughout the territory by providing incentives to top retailers and dealers

Provided sales collateral materials to retail and dealers, reviewed and added clarification

Represented corporate values and overall brand at trade shows

COMPUTER SKILLS

Microsoft Office (Outlook, Word, Excel & Access)

Adobe Photo Shop

Proprietary Sales Software

Salesforce

EDUCATION

Towson State University Bachelor of Science Communications

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