Customer Service Manager

Anthony Nguyen

***** ****** ***, *******, ** ****9 510-***-**** *******.**********@*****.***

Objective

To leverage my interpersonal and operational experiences from a retail and hospitality background where I can provide exceptional customer service and learn as much as possible.

Education

San Francisco State University – San Francisco, CA Aug ‘10 – June ‘15

B.S. in Hospitality Management, Concentration in Human Resources

Minor in Business Administration

Professional Experience

Store Lead Manager/Supervisor Oct ‘15 - Current

Staff Management (SMX) for Google Shopping Express, Sunnyvale, CA

• Managed multiple teams at 3 different stores to support the operation to drive success towards the business

• Utilized metrics to make data driven decisions as well as cooperated with other store leads to groupthink and agree on a game plan

• Worked with a cross-functional team to troubleshoot non-technical account management issues

• Became a supervisor for fellow operators to help them make metric driven and educated decisions to resolve issues and form a solution

Assistant Store Manager

Easy Breezy Frozen Yogurt, San Francisco, CA June ‘12 – June ‘15

• Managed revenue on a daily basis and budgeted expenses for tools, supplies, and inventory

• Provided excellent service by advising customers on each product and catering their purchases to their interests

• Organized meetings with 4 other managers by assembling other employees by putting them in the best position to succeed while providing them with positive feedback and suggestions for improvement

• Drove product sales by consistently creating a meaningful, memorable, and fun customer experience

• Tracked inventory levels for each product on a daily basis to organize weekly product shipments

Hospitality Operations Intern

Fairmont Heritage Place, Ghirardelli Square, San Francisco, CA Sept ‘14 – Dec ‘14

• Interacted with over 50 guests daily to provide them exceptional customer service by understanding their needs and finding the best possible solution for them

• Inspected rooms and worked with the hotel’s staff to ensure all rooms meets expectations set by the hotel

• Tracked metrics on customer satisfaction results to provide areas of improvement to the management team

• Coordinated large seasonal/special events that had over 100 attendees by collaborating with different departments to ensure a smooth and efficient itinerary

• Contributed to daily operations meetings with executive directors to discuss daily goals and how to meet them

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