Customer Service Assistant

Connie Yeung

206-***-**** ***************@*****.*** Seattle, WA 98117

QUALIFICATIONS

Excellent verbal and written skills

Efficiently works in fast moving environment

Fluent in Cantonese, Mandarin, and English

Skilled at scheduling and event planning

Outgoing, multi-tasker with strong attention to detail

Strong interpersonal skills on a team

Cross-cultural experience by living in Hong Kong and Canada

Self-taught Boolean searching

Highly proficient in Microsoft Office

EDUCATION

Bachelors of Art in Psychology

Seattle Pacific University March 2016

Associates of Arts

Seattle Central College June 2013

EXPERIENCE

Support Link Intern: NAMI Greater Seattle, WA. USA Sept 2015 - Dec 2015

Researched community resources for clients with mental health concerns, and added to database

Greeted clients, answered questions to access their needs to direct them to appropriate resources

Scheduled members and clients to events and assisted staff members at Health Fairs

Corresponded with clients’ inquiries through email or telephone with a professional demeanor

Provided follow-up correspondence to clients on referrals via phone and email in a timely manner

Exhibition Assistant: Hong Kong Sanrio Ltd, Kowloon, Hong Kong Summer 2012

Assisted organizer in running an exhibition attended by average 1,000 people per day

Ensured venue set up is complete and ready to use for the convention

Answered on-site visitors’ inquiries as needed

Tracking exhibition activities running smoothly

Exhibition Assistant: Hong Kong Exhibition Services Ltd, Kowloon, Hong Kong May 2011

HOFEX 2011 – the region’s leading food and hospitality tradeshow

Looked after over 2,000 participating companies

Built great connections with international clients

Worked directly with the managers in scheduling and ensured venue set up is complete and ready to use

Answered on-site 38,053 visitors’ inquires as needed

Event Assistant: Goodwell Property Management Ltd, Kowloon, Hong Kong Feb 2008 - May2008

Greeted visitors and answered customer questions with a friendly demeanor

Led visitors and ensured the safety of the visitors and the sample property

Communicated with team and worker together to create a successful event

Demonstrated the ability to establish strong relationships within the clients

Customer Service Provider: Toys “R” us, Kowloon, Hong Kong Summer 2007

Attracted customers by answering product and service questions; suggesting information about other products and services

Handled complaints, provided appropriate solutions and alternatives within the time limits obtained and evaluated all relevant information to follow up inquiries and complaints

Processed orders, forms, applications and requests

Maintained communication and coordination with internal departments

COMMUNITY INVOLVEMENT

The Food Bank @ St. Mary’s, Seattle, WA; Member Summer 2014

Full Life Care, Seattle, WA; Member Spring 2015

AFFILIATION

Society For Human Resource Management (SHRM); Student membership March 2016 - present

*Work authorization: F-1 student with Canadian citizenship. Optional Practical Training (OPT) in end of April 2016.

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