IT Specialist
Resume:
BRENDA LI
Edison, NJ *****
************@*****.***
Proficiencies
CUSTOMER SERVICE: 9+ years of experience
HARDWARE: Computers, mobile devices, telephony systems, printers, A/V equipment
SOFTWARE: MS Office Suite, SharePoint, Citrix, Active Directory, ticketing systems, POS systems
PROGRAMMING LANGAUGES: HTML, Java, JavaScript, Python, CSS
OPERATING SYSTEMS: Windows 7/8/10, Mac OS X
Academic Education
Rutgers, The State University of New Jersey New Brunswick, NJ
B.A. in Information Technology & Informatics Graduated May 2016
Cumulative GPA: 3.47 Dean’s List for 5 consecutive semesters
Professional Experience
Rutgers, School of Communication & Information New Brunswick, NJ
IT Services Help Desk Staff June 2015 – May 2016
Setup Windows and Mac computers and mobile devices
Manage and troubleshoot Active Directory user accounts
Support faculty and staff in person, over the telephone, through email, and using remote access
Develop knowledge base articles to instruct fellow and future peers
Monitor Spiceworks ticketing system regularly
Diagnose and repair computers and other equipment
Service and maintain Xerox and desktop printers
Responsible for inventory of supplies and equipment reservations
Rutgers Digital Classroom Services New Brunswick, NJ
IT Support Specialist/Help Desk Specialist May 2014 – May 2016
Instruct and assist faculty in using various classroom technologies
Maintain, repair, and secure classroom equipment
Support users over the phone and/or direct issues to field support specialists
China Star Highland Park, NJ
Night/Weekend Manager January 2007 – March 2016
Manage staff to guarantee kitchen, dining, and front counter areas are running smoothly
Maintain cash drawer and bookkeeping records
Xtreme Fitness Edison, NJ
Front Desk Receptionist May 2013 – September 2013
Handled all monetary transactions using POS systems
Answered phone calls and scheduled important appointments
Accountable for data entry on customer information
Xtreme Healthy Café Edison, NJ
Front Counter Attendant/Assistant Manager May 2013 – September 2013
Received and processed orders either on the phone or in-person using POS systems
Trained and managed all new employees
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