Customer Service Software Developer

PROFILE SUMMARY

Agile and flexible software developer with hands-on experience in executing design, back-end development, user interface and experience, development, testing, deployment, maintenance and enhancement of software solutions. Demonstrated success in identifying impacts to business processes related to application capabilities, enhancements, changes and new development.

Innovative software developer adept at following team software engineering practices, standards and design patterns to ensure the highest level of software quality for the end users, and building the next-generation web application with a focus on the server side.

CORE COMPETENCIES

Software Development Agile Methodology Leadership & Supervision Relationship Management Webpage Development Project & Process Management Communications Initiatives Database Management Software Configuration & Installation Policies & Procedure Compliances Cross-functional Interactions Customer Services

Operations Progress Evaluation Team Building & Staff Training

Language: English, Persian, Hindi and Arabic

PROFESSIONAL EXPERIENCE

SOFTWARE DEVELOPER April 2011 – Aug 2014

Dubai Lights - Qatar

Innovatively developed web application in Java platform using Servlet, Java Bean and REST API in 3tire MVC architecture including the Secure JDBC connection with MySQL in Apache Tomcat server.

Played lead role in the design and maintenance of the database schemas and tables using MySQL Workbench.

Implemented UI / Frontend using HTML5, JSP, CSS and Bootstrap.

Created dynamic content such as auto-complete and search suggestion using JavaScript, jQuery, JSON.

Managed a 10 member team for warehouse computerization.

Instrumental in achieving 48% increase in customer service and 25% annual increase in sales revenue.

SOFTWARE SPECIALIST Oct 2010 – Mar 2011

eMediaNet - Qatar

Controlled IPTV systems through PHP interfaces, maintained interface pages for managing streamers.

Efficiently performed Windows server 2008 configuration and installation on the Server machines.

Researched and cooperated with vendors for purchasing technical and IT products.

ACCOMPLISHED PROJECT EXPERIENCE

Web Crawler (Winter 2016): working with another student built a web crawler and search engine using technologies: Java, JSP, Apache Tomcat, Apache Tika, Crawler4J, Spring Data MongoDB, Servlet, jQuery, MongoDB, and Gradle.

Multiplayer Game Development (Fall 2015): Took leadership part in a project of 18 students to create Multiplayer car game using technologies: Java for server side, Python for client side, MySQL, Panda 3D Game Engine, Maya, Photoshop. Led the team, and worked closely with other client side Python developer.

Mars Rover Emulator (Spring 2015): Created software emulator resembling NASA Mars Rover using Java, JSON and Java Thread. We were around 22 groups and each group was 4 students. We were part of Thermal group and created Thermal section of the Rover to manage the heater and cooler of the Rover to avoid freezing the cold temperature of the Mars or burning from heat produced by the Engine.

Golden Eagle Flight Plan (Winter 2015): Web application for viewing student’s journey enroute to landing with a STEM degree. Technologies: Java, Maven, spring, Hibernate, JPA, TestNG, SVN version control, PostgreSQL, JSP, EL, HTML, JavaScript, AJAX, jQuery, Bootstrap, CSS.

IP Changer (2009): Application to change the NIC network configuration (IP address, Subnet mask) in windows. Technologies: Java Swing, shell commands.

Ad Agency (2007): Web based Advertising Agency for displaying and booking available ads in different newspapers. Technologies: Java, MVC, JSP, CSS, Microsoft Access.

TECHNOLOGICAL & APPLICABLE SKILLS

JAVA, C/C++, Python, PHP, Clojure, JSP, JPA, JavaScript, jQuery, JSON, NodeJS, AngularJS, HTML5, CSS, XML.

Spring MVC and Security, Hibernate, JPA, Apache Tika, Crawler4J, Maven, Gradle, REST API, SOAP, Bootstrap, MySQL, PostgreSQL, Spring Data MongoDB, MongoDB, NoSQL.

Apache Tomcat, PHP MyAdmin, Eclipse, LightTable, SVN, GitHub, VMWare, Virtual PC, Windows, Ubuntu Linux

EDUCATION AND PROFESSIONAL CERTIFICATIONS

Masters in Computer Science Sep 2014 – April 2016

GPA: 3.51

California State University - LA

B-Tech in Information Technology July 2004 – Nov 2009

GPA: 3.20

Rai Foundation Colleges - India

REFERENCES

Available on request

Contact this candidate