Customer Service Manager
Resume:
MICHELLE CLARA Mc CARTNEY
Hampton, New Jersey 08827
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SUMMARY:
Dedicated and loyal business professional with a strong background in management, accounting, telecommunications and client support. Customer service oriented with superior organizational skills and superior problem solving abilities. A quick learner who is deadline driven and thrives in a high-pressure environment utilizing a strong ability to multi-task.
WORK EXPERIENCE:
Kompac Technologies, Somerville, NJ 09/2014 – Present
Office Manager
Manage the day to day operations of the office and staff.
Interview, coach, hire and terminate employees and benefits administration.
Handle daily office finances, invoicing, collections, vendor payments, bank deposits and wire transfers.
Lead the conversion of all files from Sage/Mas90 to QuickBooks Manufacturing.
Coordinate freight shipments both domestically and internationally.
Secure travel arrangements within the United States and abroad.
Ensure excellent customer relations.
Avalon Bay Communities, Lawrenceville, NJ 05/2008 – 06/2013
Community Coordinator
Dispatched technicians by prioritizing their daily workload
Negotiated with contractors in the contract bidding process and coordinate the awarded work.
Processed statements on demand regarding accounts for departing residents.
Coordinated scheduled maintenance and upkeep of properties and associated tasks.
Created purchase orders and schedule apartment turns with vendors.
Followed up with vendors to invoice their work for payment.
Maintained the technician’s monthly work schedule as well as the on-call schedule.
Annually coordinated state and local inspections of homes and properties for hazardous conditions.
e.comm Technologies, East Hanover, NJ 02/2006 to 06/2007
Installation Coordinator
Owned client projects through to closure.
Assisted and worked with Project Managers on a daily basis.
Reviewed projects for scopes of work, signed contracts, deposit and/or lease documentation, the customers profile, etc.
Issued purchase orders to vendors, suppliers and third party contractors as needed.
Monitored progress of submitted orders, tracking hard and soft materials.
Processed equipment exchanges and returns.
Handled job costing for all projects.
Supervised and created detailed project logs documenting all internal and external interactions with customers and third party suppliers.
Northeast Communications, Robbinsville, NJ 06/2004 to 07/2005
Office Manager
Managed a staff of fifteen employees.
Provided ongoing coaching and feedback.
Reviewed staff performance and set performance standards.
Criminal and Non-criminal history liaison for state and federal accounts.
Hired and scheduled technicians in accordance with the company and customer needs.
Solely responsible for managing and maintenance the office databases.
Responded to inquiries about technical assistance and scheduling customer work needs.
Account Temps, Bridgewater, NJ 03/2004 to 06/2004
Invoice/Billing Associate
Invoiced customers for monthly billing as well as per event work at Dendrite Software.
Processed invoice and credit memos.
Prepared invoice and revenue generation reports for review by the Finance Controller.
Distributed invoices for approval from Operations personnel.
Recognized revenue for percentage complete projects and work orders.
Maintained accurate and organized records of unbilled revenue and deferred revenue.
Expanets/Avaya, Bound Brook, NJ 10/1997 to 02/2004
Senior Billing Coordinator
Directed three employees in the billing department.
Supervised billing of customers and investigated billing inquiries.
Arranged assignments with company authorized contractors.
Provided client satisfaction and support functions to exceed satisfaction rate.
Assembled timelines for projects and delivery of technically assured solutions.
Coached top revenue producing aftermarket activity.
PROFICIENCIES:
OPS, MRI, Lotus Notes, Sales Force, Mas90, SAP, Oracle, Siebel, People Soft, QuickBooks Manufacturing & Wholesale, Microsoft Word, Access, Excel, Word Perfect.
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