Customer Service Sales
Resume:
“You can't cross the sea merely by standing and staring at the water.”
-Rabindranath Tagore
Houston, TX 77035
c: 346-***-****
h: 832-***-****
*****************@*****.***
Hortenseia Justice
Summary
Hardworking young business professional motivated to maintain customer satisfaction and contribute to the company's success. While being a highly motivated sales associate with considerable customer service and sales experience.
Experience
December 2015 - present Project Apex Houston, TX
Account Manager - Sales
Developed, motivated, and lead teams to achieve their peak performance.
Managed service upgrades or changes for new and existing DirecTV and AT&T customer accounts
Consistently achieved weekly sales goals.
Recruited new talent onto the team.
Coached all new hires and others needing help on a daily basis.
June 2015 – October 2015 Southside Pharmacy Houston, TX
Courier
Managed inventory of all medicine and medical supplies received.
Completed on-time deliveries by choosing the best and most efficient routes.
Submitted money received from deliveries at the end of each shift.
Recorded each delivery using the proper paperwork before leaving the warehouse.
February 2015 – May 2015 CVS Pharmacy Houston, TX
Cashier/ Clerk
Used electronic scanners, cash registers, and related equipment. Frequently processed credit/debit card transactions and validate checks.
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
September 2013 – December 2014 Olive Garden Houston, TX
Hostess/ Server
Greeting guests with the utmost respect and a delightful persona.
Answered customers' questions and addressed problems and complaints in person and via phone.
Maintained visually appealing and effective displays for the entire store
Cleaned public restrooms, including scrubbing sinks, toilets, counter tops and mirrors.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Mastered Point of Sale (POS) computer system for automated order taking.
Education
August 2014 - present Houston Community College Houston, TX
Associates Degree in Music Business.
Skills
Active listening
Seasoned in conflict resolution
Cash handling accuracy
Great written and oral communication skills
Good telephone etiquette
Computer proficiency
Leadership skills
Customer-oriented
Typing
POS
Electronic Payment accuracy and proficiency
Account Management
Performance Management
Interviewing Skills
Recruiting
Contact this candidate