Customer Service, case management, agent, consultant
Resume:
Quintine Morton
Houston, TX 77057
******@****.***
OBJECTIVE
I’m an experienced customer service representative seeking a professional position with growth potential.
Skills Summary
Customer service
Case Management
Customer Care Management
Staff Trainer
Analyze / Maintain Records and Reports
Professional Experience
CUSTOMER SERVICE MANAGER:
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Conduct follow-up to ensure that appropriate changes are made to resolve problems.Acknowledged customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolved customers' service or billing complaints by performing activities such as exchange, refunding of money, or adjusting bills.
Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Answer customers' questions about merchandise and assist customers with merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Trained and managed staff daily activities.
CASE MANAGER
Assigned individual clients to individual home healthcare workers.
Monitored ongoing clients’ needs with personal interviews and home visits.
Updated computer files with ongoing client information and reports.
Supervised high standard of care through home visits.
Reported change in client situation to social security and health insurance agencies.
USAF (HONERABLE)
Aerospace Control and Warning Systems Operator
Apr 11, 1979 – Nov 7, 1985
EDUCATION:
Thornton Township High
Harvey, IL Graduate 1977
Community College of the Air Force
Enlistment 1979-1985
Houston Community College
May 2014 Certificate of property management
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