Customer Service Truck Driver
Resume:
Summary
Highlights
Accomplishments
Experience
Georgina Brodie
Zebulon, NC 27597
Home: 919-***-****
Cell: 919-***-****
*********@*****.***
Retail Sales Associate with 10 years in upscale retail apparel, shoe and jewelry sales. Enjoys helping customers find products to meet their needs. Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements. Truck driver, free, clean driving record. Excellent sense of direction and capacity to work long hours in all weather conditions. Dependable and hard working Truck Driver with in-depth knowledge of specialized transportation equipment and an outstanding driving and safety record. Forklift Operator offering extensive experience with heavy equipment operation. Willing and able to learn new skills. Motivated Logistics manager successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. Reliable Distribution Manager trained in supply chain management. Extensive knowledge of enterprise deployment systems.
Inventory control procedures
Employee scheduling
Cash handling accuracy
Loss prevention
Store planning and design
Organized
Time management
Excellent multi-tasker
Strong communication skills
Flexible schedule
Class-A driver
Air Brake Certification
Great attitude
Lifting up to 50 lbs
Clean DMV record
Inventory management
Inventory control procedures
Inventory tracking
Scheduling
Hazardous Materials Endorsement
Customer service-oriented
Safe driver
Manufacturing and warehouse procedures
Flexible schedule
Heavy industrial equipment
Shipping and receiving
DOT regulations
Routinely helped as many as 20volume retail outlet. Managed call flow with up to 2 calls in queue per minute. customers each day in a high-volume retail outlet. Promoted to Store Manager after 6 months in the Assistant Manager position. Interviewed over 15 people and successfully staffed 5 new store locations. Continuously maintained an accident and incident-free driving record for more than 15 years. west/East region averaging over 500 miles daily. Protective Services Applied safety procedures and policies as outlined in Department Safety Manual. Creative Problem Solving:
Resolved product issue through consumer testing.
Documentation
Wrote and edited documents to keep staff informed on policies and procedures. July 2014 to
March 2015
Transcolines Inc.
Russellville, AK
Education
Driver
Performed inside delivery for customers. Performed walk-around inspection of 53 foot tractor trailer. Performed deliveries throughout greater Dallas metropolitan area. Delivered in 53 foot tractor trailer with maximum of 18 pallets. Drove international tractors. Checked all load-related documentation to ensure that it is complete and accurate Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials. Obeyed traffic laws, and follow established traffic and transportation procedures. Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations July 2013 to June 2014Schneider Nationl
Charlotte, NC
Truck Driver
Performed inside delivery for customers. Performed walk-around inspection of 53 foot tractor trailer. Delivered in 53 foot tractor trailer with maximum of 18 pallets. Checked all load-related documentation to ensure that it is complete and accurate Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials November 2010 to
February 2011
ACS-Inc.
Cary, NC
Customer Service Representative (CallCenter)
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Properly directed inbound calls in phone queues to improve call flow.
April 2005 to
November 2005
C.R. England Inc
Salt Lake City, UT
Truck driver
Checked all load-related documentation to ensure that it is complete and accurate Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials Followed appropriate safety procedures for transporting dangerous goods Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations June 1999 to
March 2000
Shoe Show Inc
Raleigh, NC
Store Manager
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
2001 Transport Training Truck Driving School
Selma, NC, United States
Truck Driver
Certificate
Coursework in Airbrakes, Combination and General Knowledge. 2015 Wilson Community College
Wilson, NC, United States
Distribution and Logistics Management
Certificate
Coursework in Logistics and Transportation Technology Business Management, Logistics, Finance and Supply Chain coursework. Emphasis in Supply Chain Challenges: Building Relationships, Aligning Incentives in Supply Chains, Etc..
1987 Franklinton High School
Franklinton, NC, United States
High School Courses
High School Diploma
Coursework in English, Math, History and Biology.
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