Customer Service Manager
Resume:
EMILY HYNES
Chapel’s Cove, NL A0A 1V0
LinkedIn: Emily Hynes
E-mail: ******@***.**
EDUCATION
Bachelor of Commerce (Co-operative) Program 2013 - Present
Memorial University of Newfoundland, St. John’s, NL
Anticipated Graduation: October 2018
High School Diploma 2007 – 2013
Roncalli Central High School, Avondale, NL
Graduated with honours
WORK EXPERIENCE
Crew Member January 2016 - Present
McDonald’s, Conception Bay South, NL
McDonald’s, Oromocto, NB
Employee of the Month – March 2016
Operate cash register and handle receipts
Provide high quality customer service through order taking, presenting, and hospitality
Receive recognition from customers frequently
Take initiative to prepare stock and clean in anticipation of rush hours
Help crew achieve daily targets by working together as a team
Sales Associate April 2014 – May 2016
Wal-Mart, St. John’s, NL
Organized inventory
Worked holidays to ensure a properly stocked, neat store
Provided customer service through face-to-face communication as well as phone calls
Completed tasks in other departments including housewares, sports, and pets
Seasonal Sales Associate October 2013 – March 2014
American Eagle Outfitters, St. John’s, NL
Assisted with stocking and organizing inventory during busy months
Assisted customers with purchases and returns
Coordinator/Supervisor 2010 – 2013
CBC Softball Association, Avondale, NL
Assisted in coordinating recreational games and events
Coached and supervised children between the ages of 5 to 12
Assisted in cash transactions at events and tournaments
Assisted in organizing end of year events
Conducted maintenance on fields and playing areas to ensure safety
AWARDS & SCHOLARSHIPS
IBEW Scholarship 2014 - 2015
Awarded to students whose parents are a member of IBEW
Memorial University of Newfoundland Endowment Scholarship 2013 - 2014
Awarded to new students with advanced academic standing
Star of the Sea Scholarship 2013 - 2014
Awarded to student with strong work ethic and academic excellence
SKILLS
Proficient with Microsoft Suite
Knowledgeable with workflow management programs including YAWL and WoPed
Committed, organized, and responsible
Team player – Work with crew members daily basis to achieve organizational goals
ACTIVITIES & INTERESTS
Ladies Fast-pitch Recreational Softball: 2010 – Present
NL Provincial Softball Team: 2010-2012
EMILY HYNES
REFERENCES
April Rolet, Manager
McDonald’s
Oromocto, NB E2V 4R3
Madonna Churchill, Manager
Wal-Mart
St. John’s, NL A1B 5C8
Lynette Murphy, Manager
McDonald’s
Conception Bay South, NL A0A 0Z0
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