ShanTayvia Carothers

713-***-****

acutwo@r.postjobfree.com

Profile:

Experienced customer service representative with proven ability to provided stellar customer service.

Professional Experience:

Vertex Business services(Oncor)

Customer Service Representive

2013 December-Present

● Place outbound calls to customer's ensuring they're power was restored

● Provide information to customer's about electricity

● Provide excellent and energetic customer service to all internal and external clients.

● Process order's and disbatch to local technitions.

Customer Service Rep/Subject Matter Expert

C3 Mcgregor,Tx

2012 October-2013 November

● Answered incoming calls and emails from patient

● Provided information about prescription drug plans

● Assisted customer with online RX orders

● Processed payments and set up payment arrangements

● Took escalations

● Assisted new hire's with transition from training to phones.

People Greeter/Cashier

Wal-Mart, Waco, Texas

2010 October- 2012 January

● Greet customers as they arrive and direct them to merchandise they need

● Assist customers with buying decisions when required

● Cleaned display cases, shelves, and aisles.

● Operate cash register and adding machine in order to manage cash for sold items

● Transported packages to customers' vehicles

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