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Customer Service Summer Training

Location:
San Francisco, CA
Posted:
May 17, 2016

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Resume:

Summary

Post Graduate Diploma in QA/QC Pharmaceutical Industry from Red River College

Experienced working in different fields such as pharmaceutical industry, administrative department and customer service.

Worked in diverse group of people, very strong in communication skill and computer knowledge (MS Office, Internet)

Skill Inventory

Strong Customer Service skills

Excellent written and verbal communication skills

Proven ability to manage, organize and prioritize work

Punctual worker, dynamic, result oriented and problem solver

Demonstrated ability to handle stress and time limited analysis

Possess strong commitment to team environment dynamics

Extensive windows based computer knowledge (MS Office, Web-based communication tools)

Work Experience

Sales Associate (Part - Time) (Jan 2016 – present)

Wal-Mart, Winnipeg

Responsible for actively promoting and selling the company's products to a wide range of customers.

Maintain stock and cash register

Experience in solving customer queries

Store Associate (Part - Time) (Oct 2015- Jan 2016)

Hudson’s Bay Company, Winnipeg

Experience in POS system

Maintain and organize store

Experience in setting up and updating display gallery

Program Officer 2013-2014

Entrepreneurship Development Institute of India (EDI) Gujarat. India

Managed participants for Biotechnopreneur Program

Prepared periodic reports for analyzing the progress of program

Reviewed and analyzed the work done by participants to provide them proper feedback

Coordinated work between EDI and government organization funding the program

Junior Scientific Officer 2011-2013

Infinium Pharma Chem Private Ltd. Gujarat. India

Edited scientific documentation including laboratory SOPs and work instructions.

Transferred paper documents in to an electronic form for document archiving.

Report and maintain laboratory data and analytical results in accordance with the principles of Good Manufacturing Practices (GMPs)

Inspect product shipment to ensure quality

Research Student Jan 2011 – Jun 2011

Iladevi Cataract and IOL Research Center Gujarat. India

Developed protocols for procedures used in the Research Project “Biochemical Responses of Lens Epithelial Cells To Injury: In-Situ and In-Vitro Study”

Reviewed and interpreted results from different articles and journals

Prepared thesis on the basis of obtained results

Education

Post Graduate Diploma in QA/QC in Pharmaceutical Industry 2015-2016

Red River College Manitoba. Canada

Master of Science in Biotechnology 2009-2011

Kadi Sarva Vishwavidyalaya University Gujarat. India

Bachelor of Science in Biotechnology 2006-2009

North Gujarat University Gujarat. India

Addition Information

Training and Certificate:

Summer Training at Gujarat Cancer & Research Institute (GCRI), Ahmedabad, Gujarat. India - (May- June 2009)

Summer Training at Dudhsagar Dairy, Mehsana, Gujarat. India - (May 2008)

References

Nicole Schepp, M. Sc.

Compliant Approach Inc.

Email: acutuf@r.postjobfree.com

Phone: 204-***-****

Natalia Manko, M.Sc.

Instructor/ Life Sciences

Red River College

Email: acutuf@r.postjobfree.com

Phone: 204-***-****

Jennifer Hiley

Instructor/ Life Sciences

Red River College

Email: acutuf@r.postjobfree.com

Phone: 204-***-****



Contact this candidate