ARTELA LOFTON

**** ******* ***

Dallas, TX *****

acutud@r.postjobfree.com

214-***-****

RESUME PROFILE

Outstanding student with experience in customer service and diligent work ethic

EDUCATION

Prairie View A&M University May 2017

B.A in Social Work

Warren Travis White High School: High School Diploma June 2013

EXPERIENCE

Kroger- Sales Associate/ Cashier Cypress, Texas 11/2015- Present

Serving multiple customers in a short period of time

Accurately completing cash register transactions

Taking cared of customers’ needs while still following company procedures

Can work at a sustained pace and produce quality work

Willing to work over night and weekends

Front end operations

Organizing the display of merchandise and mannequins

Target Mobile- Sales Associate Cypress, Texas 08-2015- 11/2015

Educated customers on available product options to meet and exceed customer service experience

Provided quality customer service to optimize customer purchasing and payment process

Responsible for actively promoting and selling the company’s products to a wide range of customers in a very competitive market place

Educating customers on the company’s products and services

Actively seeking new accounts in a variety of locations

Creating and maintaining long-term relationships with the clients

Physical inventory counts

The CMI Group- Customer Services Representative Carrollton, Texas 5/2015-9/2015

Answer calls

Handle customer inquiries by telephone

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Identify and escalate priority issues

Route calls to appropriate resource

Document all call information according to standard operating procedures

De’Bora Hair Studio- Receptionist Dallas, Texas 4/2015-9/2015

Welcome clients as they arrive in the salon and provide them with require information

Take phone calls and respond to inquiries put forth by callers

Schedule appointments and ensure that any cancellations or readjustments are handle according to salon policies

Take and record clients contact information in the salon database

Operate the cash register, take payments for services rendered and issue change and receipts

Ensure that the cash drawer or register is balanced at the end of the day

Maintain positive work relationships with vendors to ensure that sufficient salon supplies are available

Handle hair salon supplies and equipment inventory activities

Tommy Hilfiger- Sales Associate Cypress, Texas 9/2014-2/2015

Stock Inventory

Increase sales daily revenue

Heavy interaction with customers providing customer service and customer issues

Verizon- Administrative Clerk Lewisville, Texas 5/2014-8/2014

Operated office machines for scanning and sorting office mail

Data entry 10 key stroke

Prepares, issues, and sends out receipts, bills, policies, invoices, statements, and checks

Process payments for billing department

Complies and maintain records of business transactions and office activities of establishment.

Tyler’s Retail- Cashier Sales Associate Dallas, Texas 8/2013-12/2013

Give assistance to the front end Associates with cost checks

Maneuver the register when required

Answer customer calls quickly

Help customers in finding commodities

Provider outstanding customer service

Follow appropriate procedures for handling claims goods

AM Star Theater- Cashier Associate Dallas, Texas 10/2012-3/2013

Checking tickets

Re-stocking the refreshments kiosks and trays

Handling problems or customer complaints

Selling refreshments from the kiosks during the interval

Jimmy Johns- Cashier Associate Dallas, Texas 8/2010-10/2010

Maintained high standards of customer service during high-volume, fast paced operations

Followed procedures for safe food preparation, assembly, and presentation

Cross-trained and coordinated scheduling with team members to ensure seamless service

Handled currency and credit transactions quickly and accurately

Took initiative to find extra tasks when scheduled duties were completed

Mastered point-of-service computer system for automated order taking

Friendship West Baptist Church- Dallas, Texas 6/2009-8/2009

Provided daily classroom support to day camp teachers

Interacted with children and adults to provide information and instruction, as assigned

Assisted teachers in meeting physical, psychological, nutritional, and spiritual needs

Prepared and served nutritious meals to day camp participants

Supervised structured play during break times

RELEVANT COLLEGE STUDIES AND SKILLS

Technical writing; advanced composition; computer classes providing knowledge of Microsoft Word, PowerPoint, Access, and excel

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