Customer Service Representative

MARIA L. JENSEN

**** **** ******** ******, **** Beach, CA 90807

C) 562-***-**** ***********@*****.***

SUMMARY

Over 21 years of experience in the moving, storage and international shipping industry interfacing with all levels of personnel. Expert in handling a high volume workload with precision, efficiency and professionalism.

COMPUTER SKILLS

Software

Skilled in Microsoft Office, Quick Move and Van Line System

EXPERIENCE

January 1990 – September 2011

Customer Service Representative, Ace Relocation Systems – Atlas Van Lines

Customer Service Representative on all phases of moving, storage and international shipping.

Interfaced with Atlas agents, Ace partners, management, corporate, third party vendors, dispatch and crews.

Received and processed all origin and destination requests encompassing interstate, intrastate, local and international inbound and outbound shipments.

Set survey appointments and input information into Quick Move.

Processed survey results, scanned information into Van Line software, and distributed to partners and booking agents.

Scanned/faxed origin and destination documentation to international partners and/or agents.

Responsible for telephone and computer quotes as needed; including order entry, rating and transmittal of final documentation.

Managed high volume of daily telephone calls.

Followed up with corporate regarding account short pays, contract driver’s settlements and claims.

Responsible for all cash transactions, bank deposits and scale tickets. Maintained accurate casual labor cash payments. Reconciled monthly petty cash receipts.

EDUCATION

1976 - 1978

Associate of Arts in Business Finance, El Camino College, Torrance, CA

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