Customer Service Secondary School

EDDIE YU

** ***** ***., *******, ** L*C *R* 647-***-**** ********@*******.***

JOB OBJECTIVE:

To obtain a job placement, where my skills and experiences can be utilized to contribute value to your organization

SUMMARY OF QUALIFICATIONS:

-Recent specialized honours graduate of York University studying Business Administrative Studies with a specialization in Management

-Able to maintain high standard of work in a fast-paced and competitive environment

-Works effectively with others, independently, along with the computer

-Excellent in communicating and interpersonal skills to effectively convey information both verbally and in writing

-Self-motivated, have a high level of energy, and have strong understanding of customer service values

-Responsible, reliable, and organized in completing tasks within time scheduled

-Excellent language skills in English and fluent in Cantonese and Mandarin

-Proficient with various computer applications (e.g. Microsoft Office, York Student Applications)

EMPLOYMENT HISTORY:

York University Toronto, ON 2016-Present

Graduate Recruitment and Admissions Coordinator, Schulich School of Business

-Answered inquiries and provided general and detailed graduate information over the telephone, through email and in person to applicants, students, departments, faculties, other educational institutions and the general public

-Dealt with client concerns

-Assembled packages for sessions, fairs, events

-Assisted and coordinated with delivery, storage, maintenance of all promotional materials

-Monitored recruitment materials and placed print orders

-Assisted with student files, documents, retrieving files and mail

-Assisted with student status and information follow up as well as printed documents, updates and standard reports

-Collected and processed payments and deposits

-Assisted with booking interviews and appointments

-Delivered files to other campus departments for review

-Assists with Graduate Grade Point Average calculations

-Ensured a high level of customer service and professionalism when dealing effectively with a wide range of clients

-Welcomed clients and guests as well as assessed and determined the nature of their visit by asking questions and/or reviewing documents to source out the service or person

-Assisted Filing Clerk with student files, receiving correspondence, matching documents and filing

CIBC Toronto, ON 2015-2016

Supply Coordinator, CIBC Intria (2 month contract)

-Received and dispatched incoming and outgoing Canadian and Foreign currency cash orders and shipments

-Provided an accurate tally count of the cash received from various branch locations

-Utilized excel spreadsheets with implemented macros/formulas often to determine the amount of bills to be distributed with each foreign currency

-Prepared outgoing cash orders for branches as well as different companies

-Ensured productivity standards are achieved and Service Level Agreements are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate

York University Toronto, ON 2015

Client Service & Program Support Representative, Department of Social Science (3 month contract)

-Provided general information and direction to students, faculty, staff and visitors, as well as general administrative support for the academic unit

-Answered general inquiries on main office phone line, generic email or in-person at the front desk and appropriately directed faculty, students, staff, and visitors

-Received and sorted incoming mail, faxes, courier and student submissions

-Maintained calendar of meeting room bookings

-Distributed forms to students and faculty members

-Provided information regarding the process and deadlines for completion

-Collected forms and cheques for completeness and accuracy

-Verified identity of students by looking up student or course information on the York University Student Information System and provided general information

-Mounted approved permissions for courses

-Took inventory of office supplies and stationery (e.g., pens, paper, toner) and kitchen supplies (e.g., coffee); ordered supplies using SmartBuy ; and received supplies and re-stocked appropriately

-Responded to course-specific inquiries from faculty, students, staff and others

-Responded to inquiries from students, faculty members, staff or others regarding general information about the undergraduate program

R.A. Malatest & Associates Ltd. Toronto, ON 2015

In-Person Interviewer, Toronto 2015 Pan Am & Parapan Am Games (1 month contract)

-Intercepted spectators as they arrived for events during the Pan Am and Parapan Am Games, engaged in a conversation to administer a short survey regarding a person’s method of travel to the venue on behalf of the Ontario Ministry of Transportation

-Completed in-person interviews on an Apple iPad device in an efficient, professional and friendly manner

-Gathered information, performed person/vehicle counts, and verified respondent information

-Completed the targeted number of interviews/surveys required to inform this specific research study

York University Toronto, ON 2013-2014

Senior Peer Advisor, Faculty of Liberal Arts and Professional Studies

-Advised, supported and welcomed newly admitted students to the Faculty of Liberal Arts & Professional Studies (LA&PS) at York University in person, on line and over the phone

-Proficient with many Student Information System (SIS) Applications (e.g. ADMW, ABSW, YDML, PES, COS, TRR)

-YUELI (York University English Language Institute) specialist

-Assisted new students with

oThe YU Start online enrolment process

oBooking advising appointments

oCourse selection and enrolment

oNavigating on line student services tools (e.g. Passport York, Registration Enrolment Module)

-Acted as a role model and an ambassador

-Helped students feel positive about their choice to come to York University/Faculty of LA&PS

-Encouraged students to become engaged in the campus community

-Assisted current students with general inquiries

-Performed general administrative/office duties (e.g. filing, photocopying, data-entry, telephone)

Win & Rod Inc. Markham, ON 2009–2012

Office Assistant

-Performed general administrative/office duties (e.g. filing, photocopying, data-entry)

-Meet and greeted clients

-Assisted senior staff

RELEVANT SKILLS AND EXPERIENCE:

Customer Service

-Recognized client concerns and resolve problems to maintain excellent public relations

-Coordinated a variety of tasks in a fast-paced customer service environment to improve efficiency of completing duties by the deadline

-Managed multiple customer accounts to increase effectiveness in the reliability of the company’s computer systems

EDUCATION AND AWARDS:

York University, Toronto, ON Specialized Honours in Administrative Studies 2011-2015

Markville Secondary School, Markham, ON Ontario Secondary School Diploma 2007-2011

Markville Secondary School, Markham, ON Ontario Scholar 2011

Markville Secondary School, Markham, ON CMA “Make It Happen” Contest Award Winner 2011

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