Manager Customer Service

Michael C. McDuffie

**** **** ***** • Bossier City, Louisiana 71112 • Tel: 318-***-**** • Cell: 318-***-**** • **************@*****.***

Objective

To use my managerial, problem-solving, and communication skills in a leadership position that offers the opportunity to foster team work and build a dynamic work environment that not only produces happy employees but extremely satisfied customers and top numbers.

Work Experience

Logistics Manager/ Unit Career Advisor

United States Air Force, Ft Worth, Texas

07/1997

Responsible for over 750 million dollars in inventory and the distribution of line items to all activities on base as well as other bases, ensure all deployment kits are fully stocked and ready for shipment with a short notice, responsible for ensuring all members are properly trained and all members have their mobility bags and folders updated and ready for deployment at a moment’s notice, train all members on the ESS system to ensure all are knowledgeable and able to perform every supply function within. Responsible for writing all performance evaluations and carrying out any needed disciplinary actions.

Accomplishments

Airmen of the Year 1998 and 1999 at Randolph AFB.

NCOIC of Main Warehouse that received an Outstanding Rating on each inspection from 1999-2002. Awarded Scholarship for Outstanding Airmen in 2002 to complete my college degree and received my commission (2005). Received Outstanding Rating on Unit Readiness Inspections in 2007, 2009, 2012 and 2013 which enabled the units to qualify for additional funds and new Aircraft.

Skills Used

ESS, Six Sigma, MS Excel, MS Word, Power Point, 10 key. Managed over 150 people at each base and ensured their proper progression and training took place. EPR and OPR writing with no push backs for changes. Contract negotiations, supply and uniform purchasing, government credit card monitor and budget control.

Branch Manager

Land N Sea Distributing International, Shreveport, Louisiana

07/2014 - 12/2015

Manage a team of 10 employees in warehousing, sales, and distribution of boat and rv parts and accessories. Make weekly schedules and ensure our manpower supports the work volume. Responsible for all Human Resource actions to include hiring of new employees. Ensure customer satisfaction to our local dealers as well as dealers around the country. Responsible for training all employees in the use of AS400, proper inventory control, proper methods of packing all product including hazardous materials so each package is shipped without error. Support a regional outside sales team in 9 different states.

Accomplishments During my time, I guided my team in the reorganization of the warehouse to include performing numerous inventory counts to make sure the warehouse was functional at the highest levels. Guided my team to two top Safety Awards for having zero injuries in two years. Increased profits through reorganization by $1.6 million dollars between 2014 and 2015.

Skills Used

AS400, SAP, Lean Six Sigma Green Belt, ADP Payroll processing, P&L, purchasing, reworking of returned items, customer service, sales management, warehouse plans and procedures, leadership and management

Warehouse Manager

Performance Team Freight Systems, Shreveport, Louisiana

09/2012 - 05/2014

Operated the American Honda Motors account. Managed nine associates in the daily operations of shipping, receiving, warehousing, scheduling, inventory. Very knowledgeable on all SAP functions and lean management. Submitted all payroll information to our corporate office weekly. Ensured everything ran correctly daily and was responsible for ensuring the proper maintenance was completed as needed to ensure our operation ran without problems. In charge of the safety program and we had zero issues during my time with the company. In charge of all training of SAP systems and all new hires as well as current employees. Responsible for creating excel spreadsheets and keeping account of all productivity weekly and maintaining our workload capacity to ensure no overtime occurred unless approved by our customer. Responsible for submitting weekly billing to our corporate finance department by running weekly and monthly reports in SAP and ensuring all shipping bills balanced accordingly.

Accomplishments

I was responsible for certifying all staff in Hazardous Materials Handling. Produced our bi-annual inventory with a perfect accuracy rate in May 2013 and maintained this accuracy rate

monthly. Oversaw a warehouse expansion from 90000 square feet to over 200000 square feet and ensured the productivity of all employees remained constant to ensure our financial goals were reached. Was responsible for overseeing all modification projects and ensured we had appropriate staffing using temp-services as needed. Ensured all supplies were ordered on time every quarter through our customer as well as other supplies we needed. Ensured all forklift preventative maintenance was accomplished on time through our outside forklift company to include new tires when needed and all repairs.

Skills Used

Leadership skills were utilized daily. I was responsible for all performance evaluations and any discipline action needed. I maintained a positive workplace environment and ensure my employees were well taken care of. I created countless excel spreadsheets to keep track of inventory, finances, parts needed for our utility vehicle build, and all damage product that came into our warehouse. I was responsible for meeting daily deadlines. We had a long time employee leave us without notice and I had to fill her position. I did not receive any formal

training and I had no one in the building who had done her job. Through countless hours of studying and phone calls to our customer, I became solid in this function, enabling me to properly train two employees to take over this job. If I was short a worker or our workload was larger due to end of month or end of year pushes, I world roll my sleeves up and man a forklift to help my team pull and stage items for the next day of shipping. In 20 months, I only utilized 4 days of vacation and would not miss work. I am proficient in MS Excel, Word, PowerPoint, SAP, All aspects of Scheduling LTL and TL loads. I am a seasoned manager and a great positive leader.

Logistics Manager

Hostess Brands, Alexandria, Louisiana

04/2011 - 08/2012

Managed a staff of 40 employees and 20 truck drivers in the loading and distributing of Hostess Food Product. Ensured each shift was properly manned and each employee was properly trained. Worked with all departments within the plant to ensure safe practices were being met daily. Performed inventory, purchasing, budgeting, scheduled all routes daily to ensure the quickest turnaround and least amount of expenditures.

Accomplishments

Improved morale greatly by implementing a common open door policy and a suggestion box. I held my supervisors responsible for the daily performance of each individual but also coached my supervisors to manage to the employees strengths which enabled the employees to grow. This reduced the amount of union complaints by 97% within one year of me being there. I turned around a $45,000.00 budget shortfall that I inherited when I took over the logistics department and through load consolidations and proper staff reduction along with the constant monitoring of the employees hours, the budget short fall was turned into a $375,000.00 surplus within one calendar year.

Skills Used

Management, Logistics, Reverse Logistics, Microsoft Office, SAP, Food Safety, Human Resources

Education

University of Texas San Antonio San Antonio, Texas

B.A. in Criminal Law/Civil Law/Political Science, GPA: 3.25

2002 - 2004

Attended UTSA on full scholarship through Air Force ROTC where I earned my commission in 2005.

Served as Cadet Commander of Cadets- the highest position bestowed upon a cadet in ROTC.

Taught Leadership Studies and Development While at UTSA

Midwestern Baptist Theological Seminary K.C. MISSOURI

MDIV in MASTER OF DIVINITY AND CHRISTIAN COUNSELING, GPA: 3.51 78 hours completed toward my degree

2009 - 2011

Community College of The Air Force San Antonio, Texas

A.A.S in Logistics Management, GPA: 4.0

1997 - 2002

Jones International University Centennial, Colorado

Masters of Business Administration, GPA: 3.10

2011 - 2013

Attended JIU and have completed 40 hours towards my MBA.

Skills

WMS- EES, SAP, AS400, MANHATTAN ASSOCIATES, SATS, SBSS

MICROSOFT- EXCEL, WORD, POWERPOINT, QUICKBOOKS,

A-10KEY, INVENTORY MANAGEMENT, SAFETY MANAGEMENT, HAZMAT MANAGEMENT, HUMAN RESOURCES MANAGEMENT, PAYROLL, BUDGETING, REVENUE, FORECASTING, LOGISTICS PLANNING, PURCHASING, ACQUISITIONS, FORKLIFT CERTIFIED AND TRAINER, WAREHOUSE DESIGN, LOAD PLANNER

Contact this candidate