Customer Service Manager

GLORIA RUIZ

** ******** ***** **. ********, ON L*Y0T2 M: 647-***-**** ************@*****.***

May 17, 2016

Re: Payroll and Accounting Coordinator

To Recruiter,

The accompanying resume is presented for your review and consideration as my expressed interest to join your team as a Payroll and Accounting Coordinator. I have worked for Walmart Canada for more than 5 years and have developed impeccable skills that have led to several promotions over the years. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.

My duties included managing a front end where there were over 150 employees under me, greeting employees and customers in person and over the phone, assisted management in the completion of daily tasks, and create, distribute and prepare correspondence for staff and management. During my tenure, I participated in the hiring process, gained a passion for health and safety, and developed new training strategies where employment utilization increased.

My experience at my previous workplaces has helped me improve my skills in leadership, allowed me to gain organisational skills, and has provided me with extensive knowledge of the importance of effective professional relationships within the workplace. I am looking forward to discussing the position and my qualifications with you in more detail soon.

I feel confident that I fulfill the requirements for the Payroll and Accounting Coordinator position. Thank you for your time and consideration.

Sincerely,

Gloria Ruiz

GLORIA RUIZ

61 Mountain Ridge Rd. Brampton, ON L6Y0T2 M: 647-***-**** ************@*****.***

CUSTOMER SERVICE COACH

Customer service coach with over 6 years experience in retail management and operations. Managed, trained and supported cashiers and front-end associates to achieve store goals in customer service, sales and productivity. Supported management team in dealing with customer escalations and maintaining store operations such as opening and closing procedures, cash levels, and inventory controls. Appointed Health and Safety Team Leader responsible for safety inspections, compliance and reporting of hazardous issues. Strong interpersonal, organizational, and communication skills, including highly effectively ability to adapt to change and support others in the journey. Successful recent experience in social media marketing while simultaneously obtaining Mortgage Broker license. Future career aspiration to grow and develop in a role within a human resources function.

KEY STRENGTHS

• Data entry

• Administrative Support

• Client Relations

• Event Coordination

• Staff Supervision

• Meeting Planning

• Travel/Calendar Arrangements

• Written/Verbal Communication

• Legal Filings

• Process Improvement

• Training and Development

• Payroll and Scheduling

CAREER HISTORY

Social Media Marketing Manager Dominion Lending Centres April 2015 to Present

Customer Service Manager Walmart Canada August 2014 to February 2015

Customer Service Specialist Walmart Canada September 2009 to August 2014

Administrative Assistant Dufferin Peel Catholic District School Board September 2010 to June 2013

PROFESSIONAL EXPERIENCE

Dynamic and performance-driven administrative professional with strong organizational, customer service, and communication skills. Multi-disciplinary industry experience with emphasis in data management, training and development, and workplace compliance.

Social Media Marketing Manager Summary

• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification

• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action

• Set up and optimize company pages within each platform to increase the visibility of company’s social content

• Moderate all user-generated content in line with the moderation policy for each community

• Create editorial calendars and syndication schedules

• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information

• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

Customer Service Manager Summary

• Delivered exceptional service and hospitality to customers every day, including effective resolution of customer complaints escalated by cashiers, adhering to Walmart’s basic beliefs, i.e. service to customer, striving for excellence and respect for the individual

• Coached cashiers to achieve performance goals (up to 30 per shift), including Known Profit Indicators (e.g. cashier and handheld utilization, scans per hour, MasterCard and Product Protection Plan sales, line up management) and customer donations to charities sponsored by Walmart Canada and Store #1061

• Trained new and existing cashiers and front-end associates on company guidelines and procedures, including all compliance guidelines regarding safety, loss prevention and cash handling

• Supported store management team to drive consistent store operations including supporting 60-90 front-end associates and cashiers per shift, including opening and closing duties

• Obtained CPR and First Aid Certification

• Appointed Health and Safety Team Leader responsible for weekly meetings to conduct safety inspections, correct any hazardous issues throughout the store, and report to compliance manager as required

Customer Service Specialist Summary

• Delivered excellent customer service following the 3-meter rule and recognized by management, peers and customers as the Shining Star for five years

• Set weekly tab and executed CPP for customer demand, and ensured suitable signage and pricing displayed to show value of savings to customers, and adhered to full standards while implementing shrink controls, e.g. key logs, spider wire specified merchandise, lock pegs or EAS tags

• Coached associates to strive for excellence in all work practices, including following health and safety guidelines, e.g. safety sweep logs, and monitoring of potential slip, trip or fall hazards

• Upheld modular integrity when presenting merchandise and ensured modular execution operations met timelines and safety guidelines (i.e. using proper lifting techniques and appropriate Personal Protective Equipment)

Administrative Assistant Summary

• Supported management team by scheduling meeting and appointments, opening, sorting and distributing incoming correspondence, data entry and document scanning

• Prepared and modified various documents for management, including correspondence, reports, drafts, memos and emails

• Assisted in resolving any administrative problems

• Answered phone calls from parents and responded to questions about program information and general inquiries

• Supported management team to ensure safety of children within the facility

EDUCATION AND PROFESSIONAL DEVELOPMENT

Canadian Association of Accredited Mortgage Professionals March 2015 Ontario Mortgage Agent Licence # M15000911

Sheridan College, Hazel McCallion Campus September 2012 – April 2014 Business Administration and Human Resource Management Diploma

Ministry of Ontario February 2014

Joint Health and Safety Committee Member Certified

COMPUTER PROFECIENCES

• Windows XP, 7, 8, 10

• Microsoft Word

• Excel

• Mac OS

• PowerPoint

• Access

• Outlook

• Adobe Acrobat

• SMART

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