Customer Service Administrative Assistant
Resume:
Salanda Collins
Willing to relocate: Anywhere
Desired Job Types: Full-time, Contract
Authorized to work in the US for any employer
Salanda K. Collins
Objective
Seeking a position within a company that offers growth opportunities and allows me to enhance my skills and enable me to be an asset to the company.
Education
Dual Bachelors of Art in History, Political Science Paine College --Augusta, GA May 2014
Skills Summary:
Average 40+ WPM
Possess exceptional verbal and written communications skills, presentation skills
Microsoft office proficient
4+ years of experience working in an office environment
A strong understanding of website technology, social and email marketing, including SEO and SEM
I have the ability to work with a high degree of autonomy, manage time well and multi-task with tight project deadlines
Very self-motivated and able to work with minimal direction and oversight
Highly innovative, organized and detail oriented
Demonstrate an energetic and positive attitude at all times
Neat appearance
Professional experience
United way 211 (2014-2015)
Answered inbound calls
Collected data/entered clients
information into the home database
Light research (Internet search) for clients needs
Case evaluations and interviews when necessary
Express Retail Shift Leader (2013-2014)
Customer service
Sales (#1 rep for 3 quarters 2 were consecutive)
Open and Close when scheduled
Administrative Assistant of the Director of financial services Paine College (2009-2013)
Answered inbound calls related to students, faculty and campus
Filing and organizing students files
Directed calls to appropriate personnel
Held surveys with students and also participated in light peer counseling 1 on 1's to help understand their financial commitments
Conveyed step by step instructions in regards to resolving application issues
Performed queries in multiple databases
Customer Service Representative Georgia Fraternal Order of Police, Augusta GA (2007-2009)
Served as an entry-level representative in the Promise-to-Pay department
Solicited and collected donations for the Georgia police and fire departments
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