PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

DANNA GENTRY

*** ***** ****** *****, ***********, GA 30281

Home: 678-***-**** Cell: 404-***-****

acutns@r.postjobfree.com

Administrative Assistant/Customer Service Representative who continually maintains a positive attitude while interacting with demanding clients. Excellent work ethic and strength in boosting company morale.

l 30-40 WPM typing speed

l Professional phone etiquette

l Excellent communication skills

l Articulate and well-spoken

l Customer service-oriented

l Accurate and detailed

l Works well under pressure

l Multi-line phone proficiency

Administrative Assistant/Legal Assistant

Hollowell, Foster & Herring P.C. - 730 Peachtree

Street NE, Suite 750

l Managed office supplies, vendors, organization and upkeep. l Directed guests and routed deliveries and courier services. l Screened applicant resumes and coordinated phone and interviews. l Answered and managed incoming and outgoing calls while recording accurate messages.

l Opened and properly distributed incoming mail.

l Greeted numerous visitors, including VIPs, vendors and interview candidates. l Helped distribute employee notices and mail around the office. l Organized all new hire, security and temporary paperwork. l Completed data entry, tracked resumes and maintained the applicant tracking system.

l Obtained signatures for financial documents and internal and external invoices. l Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

l Processed client rebate reconciliation, reporting and check requests. l Handled incoming/outgoing calls and situations from clients and vendors. l Trained all new hire employees and retrained any employees on the computer system, if needed.

December 2009 to November 2013

Preschool Teacher

Applegate Academy & Preschool - 3050 Mt. Zion Rd

Stockbridge, GA 30281

l Promoted good behavior by using the positive reinforcement method. l Promoted language development skills through reading and storytelling. l Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. June 2006 to August 2009

EDUCATION

l Organized small groups of children while transitioning to and from outdoor play. l Administered medication and minor first aid to sick and injured students. l Communicated regularly with parents about daily activities and behaviors. l Offered parents detailed daily reports that outlined their child's day. l Maintained daily records of children's individual activities, behaviors, meals and naps.

l Addressed behavioral and learning issues with parents and daycare management staff.

l Engaged with children individually to meet their emotional and physical needs. Routing Specialist

Sears Service Repair Center - 2511 Sullivan Rd. College Park, GA 30337

l Effectively managed a high-volume of inbound and outbound customer calls. l Addressed and resolved customer product complaints empathetically and professionally.

l Gathered and verified all required customer information for tracking purposes. l Defused volatile customer situations calmly and courteously. l Identified chronic customer issues by creating and maintaining customer complaint log.

l Referred unresolved customer grievances to designated departments for further investigation.

l Managed high call volume with tact and professionalism. l Met or exceeded service and quality standards every review period. June 2003 to June 2006

University of Phoenix

Associate of Arts: Para Professional

2011

University of Phoenix

Bachelor of Science: Business Management

Current

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