Customer Service Sales

Michelle Ballesteros ********************@*******.*** 520-***-****

Objectives

Seeking a meaningful employment.

Education

Sunnyside High School, Tucson, AZ

High School Diploma Pima Community College, Tucson, AZ Nursing Assistant Certification

Pursuing degree as an Electrician

Experience

CCA

10/2014-2/2015 Hours per week 40+ / 16.50 hourly

Correction Officer

Provided safety security for the prison in a Unit, conducted various counts, searches, pat downs, and served meals to the inmate population. Received training through academy on how to deal with different situations and am qualified to carry firearms.

Casino Del Sol

3/2014-10/2014

Security Department/Serving alcohol beverages

Providing security for variety of functions as a temporary seasonal position. I am certified to serve alcoholic beverages as needed for certain functions to include concerts. I have my Certification for Liquor License Title 4 and expires 3/2017. I have excellent customer service.

Lowes's Management Corporation

3/2014-10/2014

Installer Coordinator Assistant Sales

Review Order management daily in Genesis/Project tool. Assist PSE in obtaining information from Installers/vendors regarding quotes for customers. Confirm customer’s appointment once scheduled in regards to 2nd measures. Organize job folders for PSE. Observe PSE in the field, in order to give customers a better understanding on the process.

MTC Corporation

Visitation Correction Officer

12-11-2006 – 1/23/2014 Hours per week 40+ / 15.05 hourly

Processing visitation applications, Initiate a criminal history back round on potential visitors by submitting it to ACJIS (Terminal operator.) Lobby security officer, Searching individual entering an Institution. Date entry in book keeping, processing money orders for approval on visitor applications.

6/2011-1/2014

Certified Firearms Instructor

Qualified cadets/security staff on weapons qualification annually. Instructed basic safety on firearms. Conducted finger prints for all security/none security staff. I received training through out the year and helped trained new officers in different areas.

6/2011 – 10/2012

Outside Crew Supervisor

Supervised inmates away from the Facility working on the frontage roads of I-10, the Catalina Juvenile Center. Practice Basic Safety on a daily bases to ensure the safety of the inmates.

7/2011 – 1/2007

Property Officer/Receiving/Releasing/Detention Officer Inventoried inmate’s property, processed new intakes, released inmates, conducted security devices checks.

3/2006 – 1/2007

Mailroom Clerk

Performs clerical duties related to the processing of United States Postal Service and interdepartmental mail and packages, as well as processing mail, parcels and packages handled by similar shipping services. 8/2005 - 1/2006

Michelle’s Day Care Self- Employed Child Care

Child Care Certification for Developmentally Appropriate Practice. Performed records and financial management. Interviewed applicants while also making sure applicants are up to date with all emergency information. Keep children in a safe and appropriate environment. Schedule activities for the day and prepare meals.

9/2000 – 1/2006

La Colina Health and Rehabilitation Center, Tucson, Az. Restorative Certified Nursing

Assistant Lead CNA (Certified Nursing Assistant) in Restorative department performs physical therapy to maintain patient’s endurance, ambulation and range of motion with the use of machine assistive equipment. Charts records and maintain patient’s files.

2/2000 – 6/2000

Seven Eleven, Virgina Beach,VA

Sales Associate

Inventoried, Stocked, and sol various convenience items

2/1997 – 2/1999

Convergys’s Inc., Tucson, AZ. Telephone

Sales Consultant.

Outbound telemarketing sales for AT&T, Discover Card, and American Express Inbound customer assistance for Bank of New York in Delaware.

Skills

•Proficient in the use of Microsoft Windows and Office applications.

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