Computer Science Information Technology

Location:

Bonny, Rivers, Nigeria

Posted:

May 17, 2016

Contact this candidate

Resume:

Ayodele Believe Segun

**years, Nigerian, Single, Male

Flat 7 Whispering Palm Estate, Amadi Ikwechegh Street,

behindObidoms, along East/West or Uniport Road, Port Harcourt.

(+234) 806-***-****, 805*******

*******************@*****.***, *************@*****.***, ************@*******.***

Am determined to use my skills adequately to contribute to the development of the organization in other to achieve maximum goals.

I am dynamic, focused and result driven. My career objective is to be a part of a company committed to excellence, where I can add value by providing business solutions using Information Technology tools thereby contributing to the development and growth of the company and as well develop my professional knowledge and skills in the area of IT Solutions

2009- 2013 Bachelor of Science (B.Sc.) Degree in Computer Science; Kogi State University, Anyigba.

Second Class (Hons) Upper Division

2004-2006 Titcombe College (ECWA), Egbe, Kogi State.

Senior School Certificate Examination (SSCE)

2001-2004 Titcombe College (ECWA), Egbe, Kogi State

Junior School Certificate Examination (JSCE)

1995- 2001 All Nations Nursery/Primary School, Lokoja, Kogi State

First School Leaving Certificate

Ability to undertake analytical troubleshooting and fault diagnosis using a logical approach.

Good knowledge of Oracle, MySQL database

Good knowledge of SQL

Knowledge of networking – involving simple LAN and WLAN.

Configuring cisco switches and Router

Installation and administration of Windows Server 2012

Sound practical knowledge of the Windows operating systems –XP, Vista, 7, 8.

Ability to offer IT support services relating to software usage as well as systems maintenance.

Good knowledge of Active Directory Management, Windows Server 2012, and Hyper-V.

Good Knowledge of HTML

Programming skills in R

Programming skills in Python

Good knowledge of R studio

Good knowledge of Git Application

Good Knowledge of Hadoop Platform and Application Framework

Good Knowledge of Data Management and Visualization

Good Knowledge of SCCM

Good knowledge of IT Remedy Management for the Enterprise.

Good knowledge of Hardware maintenance and repair

ATM (Automated Teller Machine) Maintenance.

Good knowledge of SPSS for data analysis.

Good Knowledge of OpManager

Getting and Cleaning Data

Exploratory Data analysis

Reproducible research techniques

Nov 2014 – Till Date iTECO Nigeria Limited (NLNG Contract). Bonny Island, Rivers State.

IT Support Engineer (NLNG /IMT/ITC)

Managing NLNG mailbroadcast internal publication using Microsoft Sharepoint Designer

Managing NLNG Pacer system for Plant users and general user

Managing the incident life cycle consistently (i.e Receive, Acknowledge, Track, Resolve, Measure performance and close incidents)

Cooperating with both internal groups (Problem Management, second line) and external Support teams in order to redirect incidents and problems properly.

Providing support to over 2000 users across the NLNG Nigerian offices and London offices on the phone and physically, for hardware, software and network related issues.

Ensures the availability, integrity and reliability of Information Technology Data to support & maintain IT Services in compliance with the NLNG policy standards and procedures.

Employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction within agreed Service Level Agreement (SLA) via telephone.

Providing direction and motivation to team members to ensure efficiency and effectiveness of operations.

Receive, Manage and Record IT help desk requests receiving either by telephone or email activities using Remedy IT Service Management for the Enterprise.

Manage customer expectations and deliver a service in line with contractual obligations

Escalating trouble tickets appropriately to different support team within IMT for resolution via BMC REMEDY8 in order to maintain Operational Level Agreement (OLA).

Ensure Service Level Agreement conforms and escalated when missed.

Provides first level administrative support and maintaining of REMEDY (Help Desk Issue Management Software used in Nigeria LNG Ltd).

1st Level SAP NetWeaver Support (Responding to customers inquiries and incidents reporting, Installation of SAP Logon GUI application using Microsoft SCCM, forwarding customers’ requests to the responsible support teams such as 2nd level and SAP Project team of NLNG. Also, maintain Users SAP account.)

Responding to, evaluating, and prioritizing incoming phone and email, requests for technical assistance from users experiencing problems, with hardware, software, networking, and other computer-related, Web, Video Conferencing and telecom technologies.

Systems and Application deployment and support using Microsoft SCCM.

Nov. 2011- Mar. 2012 Internship at Telnet Nigeria Limited Port- Harcourt (Rivers State, Nigeria)

Network troubleshooting and installation

Deployment and troubleshooting of IP phones.

Setting up and configuring Cisco Routers and switches

Maintenance of various bank ATM machines.

Basic VSAT knowledge

Member: Computer Professional of Nigeria (CPN) (IN VIEW)

Member: International Association of Computer Science and Information Technology (IACSIT)

Associate Member: Universal Association of Computer and Electronics Engineers (UACEE).

Member: International Association of Engineers (IAENG).

ITILV3 2014

CCNA 2014

CPE II (Computer Professional Exam) 2013

Exploratory Data Analysis 2016

(Johns Hopkins University on Coursera)

Getting and Cleaning Data 2016

(Johns Hopkins University on Coursera)

OCA, OCP IN VIEW

MCSA (Server 2012) IN VIEW

HSE 2 (Health, Safety and Environment)

Project Management Professional (PMP)

Configuration/Set up of Lync 2013

Pacer Administration

Computer Science: Best Academic student, Department of Mathematical Sciences (Computer Science option) by NASSMN (National Association of Mathematical Science Students of Nigeria, KSU Chapter, Anyigba).

Year: 2010/2011 (300L) and 2011/2012 (400L)

NYSC: Secretary, HIV/AIDS CDS Group 2013/2014, Obio/Akpor LGA, Rivers State.

Hobbies: Mathematics, Programming, Reading, Football, Volleyball, Athletics and making friends.

Language: English, Yoruba.

Mr DEMOLA OMISOLA

Regional Manager,

Telnet Nigeria Limited,

No. 5 Onwuchekwa close,

Rumuobiankani, Port Harcourt.

080********.

********@*****.***

Mr C.P.E AGBACHI(M.App.Sci, MBCS, MRICS)