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Customer Service Technician

Location:
San Juan, NCR, Philippines
Posted:
May 16, 2016

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Resume:

CURRICULUM VITAE

DEVIN R. MAURILLO

Monte Alegre, Isabel, Leyte, 6539 +63-916-***-****; acutfq@r.postjobfree.com

COMPUTER TECHNICIAN

Professional Summary

A highly experienced PC technician with strong background in software/hardware computer repair/installation and IT network system administration.

Qualified for the following:

Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.

Performing computer installation and operating system configuration in designated networks.

Administering and monitoring performance of LAN/WAN network using remote connection tools.

Technical Skills: Computer Hardware and Software Applications

Operating Systems – Win XP, 7, 8, NT, 2013, OS X

Microsoft Office suites – 2003/2007/2010/2013

File Restoration from Virus affected File – Removal Device (SD, Flash Drive, external HDD, etc)

Antivirus and firewall

Hard drives, monitors, printers, scanners and video equipment

Key Skills and Strengths:

Efficient troubleshooter and problem solver.

Customer service oriented: Ability to serve and communicate with different types of customers efficiently.

Effective time management – Can solve complex system problems in minimum time.

Multitasking

Professional Experience

Municipality of Isabel, Isabel, Leyte 2011 – 2016

IT / Computer Technician

Selected Performance

Planned, assembled and installed computer systems in designated networks as per specifications.

Installed and configured IT network components and assisted in the implementation of designed IT network configuration system.

Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.

Provided solutions and technical guidance to clients facing technical issues and difficulties.

Maintained records of hardware issues, performance and supplies.

Educational and Qualifications

Bachelor of Science in Information Technology – 3rd year (Undergraduate)

Certification in IT / Computer Technician in LGU Isabel

High School Diploma



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