MERCY SIRMA

763-***-**** acutdr@r.postjobfree.com *556 S. Elmwood St., Littleton CO 80120

SKILLS SUMMARY

Incredibly motivated and goal-oriented professional with more than 5 years of customer service. Desiring a challenging role in customer service.

CORE QUALIFICATIONS

Quick learner

Results-oriented

Client-focused

Excel in customer relations

Proficiency in Microsoft Office Suite

Creative problem solving

Data entry

Editing & proofreading

EXPERIENCE

Arapahoe Community College

Advising – Front Desk February 2016 – April 2016

Assisted student in their academic inquiries through conducting searches through multiple databases. Prepared Excel spreadsheets for advisors, digitized schedules, and conducted both calls and emails with students regarding academic concerns.

Academic Editor January 2011 - Current

Proofread and edited academic thesis' and capstone projects for graduate students. Assisted foreign nursing students in understanding the academic writing process as well as editing all formal papers. Established clientele as well as resolved disgruntled client concerns and ensure their full satisfaction.

EDUCATION

Nursing

Arapahoe Community College – Littleton, CO January 2016 – Current

Biomedical Engineering

Community College of Aurora – Aurora, CO January 2015 – December 2015

Anoka Ramsey Community College – Anoka, MN January 2012 – December 2014