Customer Service Data Entry

SelinaMaxwell

***** ***** ***** *****…Houston, TX 77099…281-***-****…************@*****.*** Summary

Energetic, charismatic, persuasive and insightful leader with years of experience in Purchase Requisition, Data Entry, Account Payable/Receivable and Customer Service. Strong problem solving skills and multi-tasking, adaptable leadership style depending on business situation. Exceptional people skills, career development, and mentoring capabilities. Excellent written and verbal communication skills.

Purchase Requisition Microsoft Office

Data Entry (Alpha/Numeric) Microsoft Word

Account Payable/Receivable Microsoft Excel

Administrative Assistant Problem Solving

10 Key by Touch Customer Service

Typing 55 WPM Filing/Record Keeping

Professional Experience

03/2015 – 08/2015 EthosEnergy Light Turbines (Resource Pointe) Houston, TX Purchase Requisition/Administrative Assistant

Created Purchase Requisition for the Quality Control Department using the ERP System

“VISaer” for the QC Inspectors. Component repairs including, balancing, machining, coating and non-destructive testing on Solar Saturn, Centaur 50 and 60, Taurus 60, Mars 90 and 100 series Gas Turbine Engine

Ensures all required documentation to including repair work-scopes, instruction and corresponding documentation is forwarded to buyer in preparation for purchase order creation

Updated disposition forms after creating any PR (Purchase Requisition) in order to keep a record of the PR numbers used to send the parts out for repair process

Updated a high priority Excel database (Parts Repair Master File) moving information from a source excel file to maintain the parts repair master file

Created repair codes in VISaer database using the parts repair master file as a source file

Updated cost for each repair code created in VISaer using the parts repair master file as a source file

01/2015 – 03/2015 Health First (Sutherland Healthcare Solutions) Houston, TX Patient Service Representative

Provided timely assistance in problem solving and resolutions

Scheduled transportation appointments

Processed complaints

Handled questions and concern via phone

Side by side coaching, monitored and assisted with new employees

Effectively met quotas

10/2014 – 12/2014 Veterans Choice Program (Sutherland Global Services) Houston, TX Customer Service Representative

Inbound and outbound cold calls

Scheduled doctor appointments and procedures for veterans

Responsible for escalations, authorizations and credentialing for final process 10/1992 – 10/2011 Houston Independent School District Houston, TX Data Entry Clerk/Student Information Representative

Office assistant provided telephone support, scheduled appointments, investigated and handled complaints

Responsible for insuring accuracy and timelines of data, adherence to schedule

Provide on-going customer service to staff, students and public

Interfaced with technology staff

Managed attendance accounting every 6 weeks

Maintained permanent records, enrollment/withdrawals and printed report cards

Arranged classroom scheduling and set up

Generated electronic monthly reports

Filing, faxing, coping and record keeping

Send memos to administrators and appropriate staff members as needed 02/1991 – 08/1992 Energy Coating Houston, TX

Data Entry Clerk/Entry Level Accounting Assistant

Conducting electronic data entry of AP/AR batches and month end balancing

Generated electronic monthly reports

Payroll for 23 of the U.S. countries

Education

01/1988 – 12/1988 Massey Business College Houston, TX

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