Customer Service Sales

Amanda Quintanilla

**.****@*****.*** 832-***-**** Houston, TX.

Objective: Seeking to obtain a responsible and challenging position where my work experience will be of great value to the company.

Skills:

Exceptional listening, communication, and analytical skills.

Computer literate. (MS office, Word, Outlook, Power point, Excel)

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and people friendly.

Education:

High School Diploma 2008

Houston Community College

Employment History:

Reliant NRG, Green Mountain Energy, and Cirro Energy: Acquisitions Sales Agent

February 2014-September 2015

Customer service representative/sales agent.

Inbound call center environment, process enrollments, move outs, transfer of service, address customer service inquiries and properly direct inbound calls to improve call flow.

Knowledgeable in CRM and SAP software.

Handle check and credit card transactions, data entry, phone handling.

Meet performance benchmarks in all areas (speed, accuracy, volume).

Call center quality analysis, listened to calls recorded live or side-by-side while communicating feedback.

Sally Beauty: Sales Associate/Asst. Store Manager

March 2012-January 2014

Customer service as per company standards.

Maintain constant presence on sales floor to address customers needs.

Sign customers up for marketing lists and inform of upcoming promotions or beauty events.

Generating sales, merchandising, placing purchase orders, managing inventory, cycle counts, use POS system.

Prepare daily deposits, cash, check, and credit card handling, balancing and reconciling cash drawers, and safeguarding company assets.

Process leadership skills, develop employee work schedules, open and close the store, train store associates for sales positions.

Amherst Apartments: Office Assistant

Filing paperwork, phone handling, data entry, faxing, photo copying, mail service.

Tenant and vendor relations, distribute all company or resident issued notices.

Write and submit work order requests to maintenance crew.

Assist in planning resident functions, assist management team with other various tasks as required.

References: Available upon request.

Contact this candidate