Sales Service

Anicia V Taylor

**** **** ***** *****, ******** City, TX 77489

Home Phone: 281-***-****

Cell Phone: 832-***-****

E-Mail: **********@*****.***

EDUCATION

Bachelors of Science in Economics

Minor: International Business

University of Houston

Associates of Arts in Accounting

Houston Community College

Relevant Coursework and Certifications

Professional Selling

SAP User End

Entrepreneurship/Intrapreneurship- Blue Ocean Strategy

Managerial/Financial Accounting

Money and Banking

EMPLOYMENT

Billing Associate July 2015 - April 2016

Xerox

Provide administrative support to senior staff as well as customer support by maintaining proper financial logs for goods and services as well as issuing billing adjustments when needed.

Issue and files the bills for sales, service, maintenance, and upgrades. As well as calculates various overheads such as discounts, late payment charges, etc.

Act as a customer assistant to be sure customer has full understanding of all documentation, price calculation and additional services when regards to billing.

Also responsible in offering customers additional products and services.

Consistently performed above average in both offering customer additional services as well as customer surveys.

Handled delinquent invoices, declined credit card transactions, collections and disputed invoices.

Account Executive January 2014– April 2015

PLS Logistics

Cold call, research and procure, business opportunities from businesses around North America. Employ opportunity to troubleshoot company’s logistics and recommend solutions to help improve operations and financials.

Experienced using Salesforce to generate and track potential client leads.

Manage transportation of outbound and inbound logistics by scheduling securing transportation and tracking material across the country. Manage over 30 companies’ logistics systems in industries such as steel, building materials, machinery, chemicals, automotive, paper, and plastics.

Procure assets for transportation and negotiate client and carrier freight prices.

Proficient in 3rd party operations and negotiations and act as a liaison between shipper, consignee, and carrier.

Experienced in using TMS system and EDI systems to efficiently manage customer’s logistics, material management and billing.

Lead Cashier/Trainer August 2011 – December 2013

Fiesta Grocery

Ensure that each customer receives outstanding service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.

Oversee and authorize guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks and discretion discounts (i.e. competitive, employee sales, etc.); assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to company policies and procedures.

Responsible for assisting in training of new cashiers and cross-training of other associates.

Responsible for assisting in the preparation of daily deposits, change and media; does not have access to safe combinations and managers keys.

Ensures compliance of company policies, procedures and practices; and supports Company loss prevention efforts.

Oversee the productivity, breaks and daily scheduling of all cashiers and communicates performance issues to management.

Provides orderly maintenance of front-end supplies. Assist in providing guest service, floor moves, housekeeping, display maintenance and replenishing merchandise as needed.

Shoe Sales Associate October 2009 – September 2011

Macy’s, Houston, Texas

Responsible for creating a sales environment that enhances the buying experience. Also in charge of driving the full sales cycle, from initial contact to demonstrations and sale.

Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.

Assisting customers with questions, needs and purchases.

Cultivating successful relationships with retail customers.

Leading all social media sales initiatives.

Preparing merchandise for display.

Implementing all visual merchandising standards.

Setting up merchandise on the sales floor.

Watching out for loss prevention through leakage and theft.

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