Customer Service Representative

RAINIE RUTLEDGE

**** ******* *** **

Katy, TX ***49

Cell: 281-***-****

************@*****.***

SKILLS

Typing 55 wpm

Success Ware

Multi-line Phone System

QuickBooks

HAR

Microsoft Office Suite

Fleetmatics

Data Entry

EXPERIENCE

MET Mechanical September 2014 - April 2016

Administrative Assistant/ Accounting/ Customer Service Representative/ Dispatcher

Complete A/R within QuickBooks and SuccessWare.

Answer multi-line phone systems, assist clients and route calls accordingly.

Manage scheduling software for all appointments.

Dispatch appointment calls to technicians.

Manage all weekly marketing material.

Create and manage all employee on call schedules.

Run weekly reports and update all client contact information.

Manage emails and outlook calendar.

Create proposals for clients.

Responsible for inventory of all office supplies and office equipment repair. Avalon Party Rentals October 2011 - June 2013

Office Manager/ Administrator/ Receptionist/ Customer Service Representative

Answer office incoming lines and assist clients with rentals.

Oversee all party rentals and returns.

Check in linen returns, send them off to clean and check back in linens; inspect for imperfections.

Run credit card payments through online program as well as run credit machine.

Manage delivery schedules and help delivery drivers with all issues.

Manage inventory of all office supplies and office equipment repair. Keller Williams Signature/ RE/MAX Fry Road August 2005 - September 2011 Adlministrator/Accounting / Director of Agent Services/ Front Desk Receptionist

Responsible for ordering all office supplies and office equipment repair.

Run statistical reports on a weekly basis including billing reports for accounting and prepare reports for sales meetings.

Assist agents with computer problems, review agent’s paperwork on closed home transactions, and write funding checks from QuickBooks.

Process agent paperwork for the Houston Association of Realtors, Texas Real Estate Commission, and RE/MAX International.

Manage the front desk, conduct interviews, and hire all receptionists.

Answer phones, receive faxes, run credit reports, send FedEx’s, greet clients and receive deliveries.

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